Technology Manager

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:

This position manages the technology infrastructure for NB Development Group LLC. The primary focus will be the TRACK at New Balance, but attention will be needed at Warrior Ice Arena, the main office at 221 North Beacon Street and NB Fitness Club. The Technology Manager must facilitate effective and efficient use of the above locations for staff operations, athletes, visitors, and external clients. The role blends advanced technical experience with operational tasks and is responsible for the day-to-day management of cybersecure facility networks, video broadcasting, desktop support, VOIP services, LED videowalls, digital signage, lighting control and in-house audio systems, again with the primary focus on the TRACK.

While maintaining essential IT and AV operating systems, security tools and applications, the Technology Manager will ensure current network components work together seamlessly to meet business needs. They will analyze systems and assets and recommend and implement solutions and upgrades. The Technology Manager will assist TRACK event staff with basic trainings in software and hardware use and troubleshoot issues and provide technical support when needed. They will interact with external clients, athletes, visitors and 3rd party vendors with the utmost professional attitude and will manage all Service License Agreements as a liaison to all 3rd party service providers. Due to the nature of events, the Technology Manager shall have a flexible schedule and ensure a level of availability 7 days a week, without exceeding normal working hours.

The Technology Manager reports directly to the General Manager.

MAJOR ACCOUNTABILITIES:

• Technology Systems: Oversees and maintains the daily technical aspects of the following systems: Facility LAN, Internet Service Provider, Cybersecurity, and Audio and Video Systems.

• Operations: Provides basic troubleshooting of technology-related outages; Liaise with event staff and external organizers for the tech needs; Assigns network access as needed/requested; Provides basic physical network cabling assistance. Contributes as part of the TRACK's operations team for building conversions as needed.

• Management: Assists with basic staff computer support; Manages VOIP service: Manages all Service License Agreements and 3rd party vendor support services.

• Logistics and Planning: Catalogs and inventories all tech equipment and assesses end of life replacements; Assists with budget forecasting for license renewals, service contracts and capital equipment purchases; Evaluates all service providers.

• Carry out additional job-related duties as directed and assigned.

REQUIREMENTS FOR SUCCESS:

• Possess a four-year Engineering degree or equivalent combination of education and related work experience in IT or engineering related major.

• 10+ years Technology industry professional experience.

• Hands-on experience with building technologies as described within this role would be beneficial.

• Certification in IT network design and/or system administration.

• Demonstrate leadership skills in managing the technology field.

• Ability to operate in the events industry.

• Ability to work a flexible, in-person/on-site schedule including nights, weekends and some holidays

• Proficient in Microsoft Office applications

• Physical dexterity and ability to move up to 50-100lbs

• Able to work cross-functionally with operations, events, marketing, and external vendors.

• Comfortable translating technical concepts into plain language for non-technical stakeholders.

Regular Associate Benefits

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword - it's part of our culture.

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our North American hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while maintaining flexibility for associates. New Balance Associates currently work in office three days per week (Tuesday, Wednesday, and Thursday). Our offices are fully open, and amenities are available across our North American office locations. To continue our focus on hybrid work we have introduced "Work from Anywhere" (WFA) for four weeks per calendar year. This model will help us enhance our culture while continuing to maintain elements of flexibility.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran, or any other protected status.