Senior Area Retail Leader

Location:

• Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially
• Accountable for growing the business through retention, expansion, and acquisition tactics, and for leading Branch teams to success in attaining activity, behavior, and outcome expectations as well as achieving individual expectations.
• Meet or exceed established client growth and profitability goals by ensuring the branch retail teams are using appropriate sales and service processes in all client interactions. This is accomplished through monthly observational coaching sessions, joint sales calls and using the coaching model; developing/utilizing individual professional development plans by leveraging Branch Manager skills assessment for each direct report.
• Build, coach, develop, lead, and motivate a team of Branch Managers who are capable of analyzing client needs and recommending financial solutions that create lasting client relationships, ensuring understanding of Key's products and services, Key's sales and service process and the competitive landscape, while instilling Key's vision and values with branch teams
• Engage in a disciplined approach to human capital by holding each branch team accountable for performance management as well as talent recruitment, development, and retention. Consistently develops talent; strong exporter of talent; Thinks two steps ahead in planning talent moves including succession and bench strength
• Serve as the leader in his/her area and foster strong partnerships with all lines of business, the Regional Retail Leader, the Experience Leadership team, and the Centralized Retail Support team to develop the area strategies and implement network initiatives.
• Execute a consistent disciplined coaching and performance management process by observational coaching, joint sales calls, growth and development, utilization of training tools, all leveraging our culture of reward and recognition
• Establish a team environment where corporate, segment and district strategies are communicated, an open two- way dialogue is encouraged, and best practice sharing is prevalent; promote collaboration at both the direct report level and within the branches. Solves for current situation and anticipates next steps; provides direction to peers and shares best practices.
• Partner regularly with Business Banking and Private Bank Relationship Managers, Key Investment Services (KIS) Financial Advisors, Key Private Client (KPC) Leaders, and Mortgage Loan Officers in coaching sessions to develop the area strategies.
• Actively participates and creates opportunities for sales team participation in community organizations to source business development opportunities and demonstrate Key's commitment to the local community.
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

• High School Diploma Additional higher education class work - Associates, BA, Banking School etc. (required)
• Bachelor's Degree Business or Finance related field (preferred)

• 5+ years Managing/leading in an area capacity - managing managers of teams (required)
• 5+ years Leadership experience in the financial services industry with a focus on successful sales teams (required)
• Has experienced unique market and performance demographics / complexities (required)
• Strong business acumen to include deep understanding of financial products across Consumer and an understanding of financials (PNL), credit and lending practices, and business banking (required)
• Demonstrated ability to effectively communicate and possess strong public speaking skills (required)

• Develop and maintains strong, trusted partnerships/relationships with the leadership team, line of business leaders, and critical stakeholder groups.
• Demonstrated ability to develop and execute sales plans and lead teams to sales and service success
• Coaches and directs teams efforts through utilization of consistent sales processes/tools including a disciplined approach to prospecting, development of internal/external centers of influence and follow- up to leads.
• Consistently addresses conflict and models managerial courage; Ability to confidently deliver tough messages; Seeks out feedback and takes action to address
• Consistently leads, coaches and manages team to deliver on results. Has personal drive that moves the team forward - does not need to be micromanaged; holds team accountable

All KeyBank employees are expected to demonstrate Key's Values and sustain proficiency in identified Leadership Competencies.

• Consumer Retail Management - Ability to communicate face to face and on the phone with clients, frequent use of hands to manipulate/grasp objects, occasional bending and lifting from floor height, frequent lifting of 1 - 10 lbs., occasional lifting of up to 30 lbs.

• Occasional travel to include overnight stay.

• May need to drive to multiple locations in a single day; ability to operate a motor vehicle with a valid driver's license required.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $140,000 to $200,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.