VP, Workers' Compensation Claims

Argo Group International Holdings, Inc.and American National, US based specialty P&C companies, (together known as BP&C, Inc.) are wholly owned subsidiaries of Brookfield Wealth Solutions, Ltd. ("BWS"), a New York and Toronto-listed public company. BWS is a leading wealth solutions provider, focused on securing the financial futures of individuals and institutions through a range of wealth protection and retirement services, and tailored capital solutions.

Job Description

A Brief Overview

The Vice President of Workers' Compensation Claims reports to the Chief Claims Officer located in New York City. The role manages the entire Workers' Compensation sub-function of Claims across the US and thus can work from any one of our offices in Chicago, Los Angeles, New York City, Omaha, Richmond (VA), Rockwood (PA), or San Antonio. We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability.The role oversees both Rockwood and US Claims Workers' Compensation departments and includes large deductible and commercial accounts. OSP Program claims, and runoff risk management claims. The position manages two direct reports and 38 indirect reports with a focus on short- to mid- term impact on bottom-line results.

How You Will Make an Impact:

• Strategically manages teams led by People Managers to provide customers and partners with strong claims service and technical capabilities.
• Communicates and influences senior leadership regarding matters of strategic importance related to own scope of responsibility.
• Creates a culture of accountability, engagement, inclusion and performance that cultivates superior claims talent and opportunities to thrive.
• Acts as a role model demonstrating belief in, and commitment to, the aspiration values of Argo Group, continuing to build and lead a value-based organization committed to long-term success.
• Partners with Chief Claims Officer as well as other executive Claims Management to establish, refine and evolve best-in-class claim management program operating characteristics, measurement criteria, and meaningful metrics benchmarking.
• Implements and monitors the execution of reserving and settlement policies.
• Partners with key Claims Management and both AVP's of Workers' Compensation Claims to develop strategic and operational plans aimed at achieving efficiencies so that the department can meet its Critical Success Goals and the Company can meet both growth and profitability targets.
• Partners with SVP, Head of Workers' Compensation Underwriting to help expand the workers' compensation premium book of business nationwide.
• Provides guidance and direction to claims managers and professionals through a continuous process of management involvement.
• Participates in and approves decisions on reserving and settlement on cases above field claim manager authority. Enters reserves or checks as required.
• Establishes working relationships with diverse Business Unit leaders on claims-related issues, including strategic loss reduction initiatives.
• Ensures performance objectives and performance metrics are in place for all positions throughout the department.
• Supports the claims selection process to retain claims professionals that consistently demonstrate appropriate technical expertise, maturity and a professional commitment to excellence and customer service.
• Manages expenditures to budget / plan.

What We Need:

• Exhibit a mastery within the Workers' Compensation lines technical sub-function of Claims and broad management and leadership knowledge typically achieved through:
  • a minimum of 12 years experience adjudicating workers' compensation claims;
  • a minimum of seven years experience managing people
  • a Bachelors' degree in business or related field required
• A thorough understanding of Workers' Compensation underwriting, financial and actuarial concepts and requirements and their influence on the claims reserving process and financial outcomes.
• Ability to develop and provide corporate presentations to senior and executive claims management that are based upon metric-driven analysis and conclusions.
• Independent decision maker - takes full responsibility for making decisions and consequences associated with decisions.
• Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis.
• Intellectual curiosity - the ability to consistently consider all options and is not governed by conventional thinking.
• Client focus - the ability to effectively determine specific client needs and to provide value added solutions.
• A team builder, someone who understands that success is dependent upon the performance of the team and not individual team members. Creates strong morale and spirit within the team: shares wins and celebrates success as a team
• Proven employee development, mentoring, coaching and performance management skills.
• Strong focus on selection - determined to have the right people who do the best job.
• Recognized as a leader within the organization that provides advice and guidance to others.
• Strong interpersonal skills, good judgment and be capable of communicating with a diverse range of individuals.
• Ability to develop and maintain productive relationships with clients, business partners and organizational peers with a focus on timely and meaningful exchanges of information.
• Ability to build commitment both internally and externally. Ability to communicate corporate vision and to gain support for your views, opinions and decisions.
• A strong focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders by:
  • Finding a way to achieve success through adversity.
  • Being solution (not problem) focused
  • Thinking with a global mindset first.
• Proficient in the use of computer programs, including Word, Excel, and Outlook.
• Polished and professional written and verbal communication skills. The ability to read and write English fluently is required.
• CPCU, ARM or other Insurance Institute coursework strongly preferred.

About Working in Claims at Argo Group

• Argo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful.
• Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is.
• We have a very flat organizational structure, enabling our employees to have more interaction with our senior management team, especially when it relates to reviewing large losses.
• Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas.
• We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.

The pay range for this role is: $201,000 - $241,200

In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package.