New

Desktop Support Technician

TEKsystems
$23.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Austin
Aug 15, 2025
Description The Desktop Support Specialist performs technical support activities and systems support work. The contractor will be responsible for researching, and coordinating, the swapping and upgrading of physical devices. Additionally, the contractor would install and configure computer systems and applications; and collaborate with other Information Technology (IT) team members to escalate and resolve higher complexity technical issues. This position will proactively work with IT staff and agency employees. Key Accountabilities: Coordinates and facilitates the Asset Refresh Project Documents all work performed in a highly detailed and accurate manner. Keep track of Asset Refresh project while working with Project Management Office Escalates difficult or complex issues to senior level staff upon determining that a problem is beyond user's ability to correct. Systems Support: Administers Windows based applications of basic principles, theories, and concepts. Performs system management using Active Directory, Group Policy, SCCM, VMware and other agency tools Designs, creates, maintains and deploys computer images for Windows 11 operating systems and platforms. Installs PC hardware and software, operating systems, and other required accessories. Updates technical documentation, troubleshooting and user guides in Knowledge Base for team reference. Participates in special Information Technology projects as assigned. Knowledge of: The practices, principles, and techniques of computer operations. Service Desk management software and general Client Services best practices and processes. Microsoft Windows operating systems, Office suites, and general PC hardware and software used in a business environment. Skills in: Listening and offering exceptional customer service with a high level of initiative and follow through. Troubleshooting complex PC hardware and software problems. Using a computer in a Microsoft Windows environment with word processing, spreadsheet, and other business software. Communicating complex technical information via telephone, Teams, and email to people of all levels of technical skill and knowledge. Planning, organizing, and coordinating work assignments to effectively meet frequent and/or multiple deadlines, handling multiple tasks simultaneously; and managing conflicting priorities and demands. Written and verbal communication. Resolve issues within time constraints before an audience. Ability to: Establish and maintain harmonious working relationships with co-workers, agency staff, and external contacts. Work effectively in a professional team environment. Required Experience Three (3) years of full-time directly related, progressively responsible experience in computer client services, PC desktop support or related experience. Preferred Qualifications: Experience assembling, installing, and repairing PC hardware and software. Experience with one or more of the following: System Center Configuration Manager, PowerShell scripting, or McAfee Endpoint Encryption. Working knowledge of ticketing software and general Client Services best practices and processes. Job Complexity, Decision Making, and Impact Works under minimal supervision. Requires little instruction on day-to-day work and detailed instructions on new assignments. May help guide the work of entry-level skilled trade and technician staff. May help coordinate a small component of business support operations. Job Complexity Makes decisions regarding own work on routine to moderately complex activities. Exercises independent judgement within limited parameters. Makes decisions in light of multiple and potentially conflicting factors. Decisions and possible downstream impacts influencing operations are narrow in scope in an assigned area of responsibility. Working Conditions and Physical Requirements: The ability to learn, recall, and apply certain practices and policies. Marginal or corrected visual and auditory requirements. The ability to operate a computer and other machinery such as copiers, printers and telephones. The ability to navigate safely throughout work location. Prolonged periods sitting and/or remaining in a stationary position. The ability to work under deadlines, as a team member, and in direct contact with others. Additional Skills & Qualifications Regularly, reliably, and punctually attend work. Work extended hours as necessary Show flexibility and adaptability toward changes in assignments and work schedules. Adhere to the agency's internal management policies and procedures. Exhibit work behaviors consistent with agency core values. Actively contribute and promote a collaborative and engaging workplace Pay and Benefits The pay range for this position is $23.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Austin,TX. Application Deadline This position is anticipated to close on Aug 23, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.