New

Customer Service Representative

TEKsystems
$19.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Irving
Aug 15, 2025
Hiring for Call Center Representative (HYBRID)! Note: Candidate located in or near to Irving, TX* can only apply! Hybrid after completion of onsite training. Once the OSW transitions to hybrid status they'll need to be in the office once a week. They can choose which day works best for them. Purpose: * The Patient Contact Center Representative plays a vital role in ensuring seamless communication between patients healthcare providers and internal teams. This position is responsible for managing inbound and outbound calls coordinating prescription shipments and maintaining accurate patient records-all while delivering exceptional customer service and adhering to regulatory standards. * Essential Duties and Responsibilities: * * Patient Communication Support * - Answer incoming calls promptly and professionally. - Provide accurate information and assistance to patients healthcare providers and internal stakeholders. - Initiate outbound calls to patients to gather necessary information for prescription coordination. Prescription Coordination - Schedule initial and refill medication shipments accurately and efficiently. - Ensure timely follow-up and resolution of any delivery-related issues. Record Management - Maintain complete and accurate patient records in accordance with company policies. - Update patient profiles and documentation as needed. * Compliance Confidentiality * - Adhere to all applicable federal and state regulations including HIPAA. - Maintain confidentiality and always safeguard patient information. * Team Collaboration Initiative * - Demonstrate a proactive and enthusiastic approach to daily responsibilities. - Collaborate with team members and Leadership to improve processes and enhance patient experience. - Perform other duties as assigned to support departmental goals. - Support escalations and assist with communications involving leadership pharmacists program management and third-party hubs. - Assist in working cross-functionally including handling prescriber calls and shipment-related calls. * shift:* M-F 8 hour shift - 8am - 7pm Experience Level Entry Level Pay and Benefits The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Irving,TX. Application Deadline This position is anticipated to close on Aug 27, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.