New

Patient Access Representative

TEKsystems
$18.00 - $18.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Maryland, Owings Mills
Aug 16, 2025
Job Title: Contact Center Agent - Patient Services Location: Owings Mills, Maryland Employment Type: (Full-Time/ Contract to hire) Experience Level: Intermediate Job Summary The Contact Center Agent is responsible for managing inbound and outbound communications across multiple channels, including phone, EMR portal, website, and other unified communication platforms. This role supports patients, provider practices, departments, and other services by handling requests related to appointments, prescription refills, preauthorizations, and referrals. The agent ensures accurate data entry and provides exceptional customer service while adhering to established protocols and guidelines. Key Responsibilities * Schedule patient appointments and complete registration processes. * Verify insurance coverage and eligibility. * Triage inbound and outbound calls related to marketing campaigns and service inquiries. * Accurately obtain and enter patient and service data into CRM and EMR systems. * Respond to patient and provider inquiries with professionalism and efficiency. * Collaborate with internal departments to resolve issues and ensure continuity of care. * Maintain compliance with HIPAA and other regulatory standards. Required Skills * Strong customer service orientation. * Proficiency in patient scheduling and registration. * Experience with insurance verification processes. * Effective communication and problem-solving abilities. * Familiarity with CRM and EMR systems. Qualifications * High School Diploma or GED required. * 1-3 years of experience in a call center environment, preferably in healthcare. * Ability to multitask in a fast-paced setting. * Detail-oriented with strong organizational skills. Preferred Qualifications * Experience working in a healthcare contact center. * Knowledge of medical terminology and healthcare workflows. * Bilingual proficiency is a plus. Pay and Benefits The pay range for this position is $18.00 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Owings Mills,MD. Application Deadline This position is anticipated to close on Aug 20, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.