Administrative Assistant (PCT)

Posting Date

The Administrative Assistant Experienced plays a key role in providing comprehensive clerical, communication, and administrative support to a dialysis facility. This position reports to the Facility Administrator and contributes to the overall efficiency and effectiveness of clinic operations. This individual has obtained their CMS- approved Patient Care Technician (PCT) certification and at times operates as a PCT. Note: All duties are performed in accordance with DaVita policies & procedures, OSHA, JCAHO, AAMI, CMS, state, federal, and local regulations.

ESSENTIAL DUTIES & RESPONSIBILITIES

* Performs a wide range of clerical duties, including filing, typing, data entry, and assisting other teammates as directed by the Facility Administrator, with additional responsibilities and autonomy in daily tasks.

* Answers phones, screens calls, takes and delivers messages, and places calls as necessary, providing excellent customer service to patients, caregivers, and internal staff.

* Assists in arranging patient transportation and physician appointments to ensure timely and efficient care.

* Maintains accurate records of stock items, such as dialysis supplies, office supplies, and other inventory, while actively monitoring levels to ensure timely reordering (may work in conjunction with inventory technician).

* Keeps the physical facility organized and operating properly by coordinating maintenance requests and addressing any facility-related issues.

* Operates and prepares reports using multiple computer programs/interfaces, demonstrating intermediate to advanced proficiency in software applications.

* Contributes to the clinic culture by fostering a positive and collaborative work environment and supporting teammates in achieving their goals.

* Works independently or with little supervision, effectively dealing with ambiguous situations and demonstrating resourcefulness in problem-solving.

* Identifies opportunities for process improvement and actively participates in implementing relevant solutions to enhance clinic operations and patient care.

* Builds and maintains productive relationships with patients, taking ownership of their satisfaction and loyalty by providing exceptional service and support.

* Develops expertise in clinic-specific workflows and systems, becoming a go-to resource for teammates seeking guidance or clarification.

* Assumes ownership of actions, adapts to changes, and engages others in a professional and positive manner.

* Assesses situations from multiple perspectives and demonstrates critical thinking skills in decision making and problem-solving.

* May be asked to support patient care team as a certified PCT.

* Completes monthly tasks in a timely manner, including but not limited to: - Teammate & patient monthly education - Emergency evacuations prep - OSHA documentation - Machine & treatment logs - Order new patient bags - Faxing of labs and other documentation - Verifies patient insurance & obtain authorizations - Prepares patient charts - Inventory monitoring - Team celebrations

MINIMUM QUALIFICATIONS:

High school diploma or equivalent. Medical secretary experience, preferred.

* Obtained CMS approved PCT certification.

* Demonstrated ability in clerical skills, including filing, typing, and use of office machines.

* Proficient in intermediate to advanced computer skills, including Microsoft Office products (Word, Excel, PowerPoint) and Outlook.

* Strong attention to detail, organizational skills, and ability to handle multiple responsibilities simultaneously.

* Excellent communication and interpersonal skills, with a customer service-oriented approach.

* Proven ability to work autonomously and effectively prioritize tasks in a dynamic environment.

* Knowledge of purchasing and inventory control methodologies preferred.

* Demonstrated ability to maintain confidentiality and handle sensitive information

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.