Vice President, Operations

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Master's Degree in Health Administration (MHA), Business Administration (MBA), Engineering, or related field required.

EXPERIENCE:

1. Ten (10) years of progressive healthcare leadership experience with at least 5 years at the executive level. Experience overseeing multiple departments across diverse hospital or healthcare settings. Proven experience managing multi-site operations and cross-functional teams.

PREFERREDQUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Membership status with the American College of Healthcare Executives.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

Leadership & Strategy

• Provide executive leadership and strategic direction for designated operational areas of the region. Direct all areas of responsibility to ensure objectives of the hospital and direct operations through hospital administration and directors.

• Participate and lead components of all key meeting structures.

• Achieve operating and financial objectives, oversees the quality of service, and provide leadership for each area in adapting to economic, technological, and regulatory changes, and for responding effectively to patient, provider, employee and organizational needs.

• Develop and implement policies, procedures, and best practices to standardize and optimize operations.

• Collaborate with executive and clinical leadership to align operational areas with organizational goals, quality initiatives, and patient care priorities and carried out in compliance with local, state, and federal regulations and laws governing business operations.

• Ensure continuous improvement in service delivery, cost-efficiency, compliance, and safety.

• Communicate regularly with the medical staff to ensure needs are being met and issues are being resolved appropriately.

• Establish, lead, and monitor key financial and operational performance indicators for areas of responsibility.

• Participate in professional associations as well as community activities.

• Support key projects in assistance to the President & CEO that have an emphasis on hospital operations and integration of services across the region.

Facilities Engineering

• Oversee maintenance, operations, and modernization of buildings, physical infrastructure, and utilities systems.

• Direct capital planning for facilities improvements, renovations, and new construction projects.

• Ensure compliance with all federal, state, and local building codes, as well as regulatory standards from agencies such as The Joint Commission, OSHA, and CMS.

Environmental Services (EVS)

• Ensure high-quality cleaning, waste management, and infection control practices in accordance with health and safety standards.

• Promote patient satisfaction and hospital appearance through consistent EVS service excellence.

Security & Safety

• Lead, develop and implement safety programs including fire/life safety, hazardous materials handling, and emergency preparedness.

• Oversee security operations to maintain a safe environment for patients, visitors, and staff.

• Support incident management and disaster preparedness initiatives across all hospital sites.

Dietary and Nutrition Services

• Ensure the delivery of high-quality, nutritious meals that meet patient needs and regulatory standards.

• Optimize food service operations for efficiency, cost control, and satisfaction in patient, staff, and visitor dining experiences.

Clinical Laboratory Services

• Oversee operations and compliance of inpatient and outpatient clinical labs, ensuring timely, accurate diagnostics and laboratory services.

• Support lab leadership in managing quality assurance, CLIA/CAP compliance, and technology investments.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Standard office environment. This is an executive-level, regional role that will require regular travel to various sites. Onsite leadership with some hybrid work time available based on operational needs.

2. Requires flexibility to respond to emergencies and critical infrastructure issues outside of regular business hours.

SKILLS AND ABILITIES:

1. High level of ambition with a strong personal drive and keen sense of urgency.

2. Good business judgment and instincts are important along with a high level of integrity. This person must have a proven ability to implement strategic plans and to proactively "make things happen."

3. Ability to grasp and understand the healthcare industry and a proven track record of having successfully positioned hospitals to compete cost effectively within a competitive and growing or mature market.

4. Abilities in the following areas: Provider relations, continuous quality improvement, customer service, cost containment, employee relations, recruitment/retention, strategic planning, facility construction and program development.

5. Ability to partner with leaders at all levels and medical staff leadership.

6. Strong knowledge of hospital operations, regulatory compliance (e.g., TJC, CMS, OSHA), and healthcare quality standards.

7. Strategic thinking with the ability to lead transformation and change management initiatives.

8. Exceptional communication and interpersonal skills for effective leadership and collaboration.

9. Financial and operational acumen, including budgeting, cost control, and performance benchmarking.

10. Demonstrated ability to lead in high-stakes environments with a focus on safety, service excellence, and continuous improvement.

11. Ability to implement continuous quality improvement and process improvement programs.

12. Strong relationship and team building skills.

13. Ability to speak before audiences and negotiate and navigate relationships with community and business leaders.

14. Enhanced communication skills and the ability to adapt to an audience are essential to the position.

15. Ability to assess a problem and determine a course of action without delay.

16. Ability to articulate an opinion while being able to support group decisions even when they may not reflect a preferred approach.

17. Ability to communicate effectively with medical staff, administrators, clinical staff, non-clinical staff, patients, and community members.

Additional Job Description:

Scheduled Weekly Hours:

Shift:

Exempt/Non-Exempt:

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Cost Center:

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Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.