ITSM Systems Administrator (Hybrid)

TEKsystems
$35.00 - $45.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Kentucky, Frankfort
Sep 03, 2025
Seeking a ITSM Administrator for a Hybrid-based long-term contract opportunity in Frankfort, KY. Candidates must have experience supporting the following skills within SCOM, ServiceNow, ITSM, Dynatrace and other listed below. Job Description: Seeking an ITSM Systems Administrator for a remote position. This position will be part of the team's System Center Team under the Enterprise Operations and Monitoring branch. The primary responsibility of this team is to provide more in-depth troubleshooting and diagnosis for issues that arise. They will work closely with other groups as well as the agencies within the division. This role will utilize tools such as Microsoft System Center Operations Manager (SCOM) and Dynatrace to monitor the company's environment. This includes over 160 applications and over 500 servers within Dynatrace as well as many others within SCOM. The position also includes duties associated with the company's ITSM platform, ServiceNow. The position will be interacting directly with ITOM and CMDB Service Mapping to development relationships between applications and the IT Infrastructure. The Company has had a mature installation of Dynatrace, SCOM and ServiceNow ITOM in the environment since 2020. We are seeking to expand and mature the capabilities of the platforms and continue to automate many of our internal processes. Key Responsibilities: * Provide subject matter expertise in the design, configuration and implementation of the following applications within the current environment: * Enterprise-Level monitoring including advanced troubleshooting with Microsoft System Center Operations Manager and Dynatrace for Enterprise-Level monitoring. * Maintain and mature the ServiceNow Configuration Management Data Base. * Maintain and enhance the ServiceNow Discovery Configurations. * Identifying and correcting issues related to Configuration Management, Discovery and Service Mapping including Configuration Identification (CI) identification, reconciliation, normalization, ownership, and relationships. * Develop CMDB Configuration Reports and Dashboards. * Provide configuration support to Hardware and Software Asset Management as it relates to ITOM functionality. * Provide support to requirement gathering sessions and user story development. * Provide support to developers to ensure the quality and design of functional capabilities are realized. * Research and evaluate technical solutions to make informed recommendations on the most appropriate, efficient and cost-effective solution based on the customer requirements and the statement of work. * Perform and participate in product roadmap planning. Requirements: * Minimum of 5 years relevant IT experience. * Experience in enterprise monitoring, including advanced troubleshooting of complex environmental\application issues. * Experience with Microsoft System Center Operations Manager and Dynatrace for Enterprise-Level monitoring. * Proficiency with scripting in PowerShell, JavaScript & Python. * Bachelor's degree in computer science, Engineering, or other related fields or equivalent professional experience. * Effective troubleshooting skills across datacenter infrastructure components - Network, F5, Operating Systems, SAN, Virtualization. * Excellent communication skills to provide timely updates on any and all issues, projects, and troubleshooting. Preferred Qualifications: * Dynatrace knowledge * Certified ServiceNow Implementation Specialist - Discovery * Certified ServiceNow Systems Administrator * Minimum of 3 years of configuration with the ServiceNow platform Pay and Benefits The pay range for this position is $35.00 - $45.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Frankfort,KY. Application Deadline This position is anticipated to close on Sep 5, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.