VP & GM, Pharma Services

Reporting to the SVP of Diagnostic Services, the Vice President & General Manager, Pharma Services will provide executive leadership and strategic direction for the unit, with overall accountability for its profit and loss (P&L), operational excellence, and market growth. This role involves guiding cross-functional teams in sales, marketing, operations, technology, R&D, and quality/regulatory affairs to ensure business goals are met while maintaining the highest standards of compliance and quality. The ideal candidate is a strategic, results-oriented leader with a deep understanding of the Diagnostics and pharmaceutical market and proven experience in driving financial growth.

• Develop and execute comprehensive strategic business plans to meet or exceed financial goals, including revenue, profitability and market share
• Identify new market opportunities and lead the development of effective go-to-market, pricing and product positioning strategies in partnership with Commercial and Marketing
• Analyze market trends, competitive intelligence and customer feedback to inform strategic decisions and drive innovation
• Key elements include partnering with pharma and IVD companies to support Clinical Trials Testing (including decentralized clinical trials), CDx development, launch and growth
• Utilize VOC and influence skills to inform prioritization, development of new solutions/products/technologies and/or improvements in existing processes/products which are required to attain market leadership
• Leverage Quest's global business for additional growth opportunities
• Create compelling business cases and gain leadership support to secure additional investments as opportunities emerge
• Develop Annual Operating Plan (AOP) in collaboration with Pharma-channel Commercial Marketing organization and cross functional partners; drive to results on the same
• Manage the business unit's budget and have full P&L accountability, ensuring optimal allocation of resources to support strategic priorities
• Monitor and analyze financial performance, identifying trends and implementing corrective actions to ensure cost efficient delivery
• Lead a team of direct reports and an extended organization focused on operations, customer needs, technology, quality and regulatory and direct liaison with the commercial/business development team
• Engage and drive results through the extended cross functional team creating growth opportunities in alignment with Quest Diagnostics strategies, capabilities and footprint
• Lead, coach and develop the team, holding everyone accountable for high performance

• Drive continuous improvement initiatives and foster a culture of operational excellence

  Key Performance Metrics

• Achieve Annual Operating Plan revenue, volume, and margin targets in Pharma Services
• Develop a 3-year strategic plan and build required capabilities to achieve plan
• Build and/or develop a high performing team inclusive of key cross functional partners
• Manage discretionary spend, including spend required for promotional tactics the support the growth of Pharma & IVD Services
• Customer retention and satisfaction survey results
• New solution development and launch

Required Qualifications

• BS in a technical life sciences discipline; Ph.D. and/or MBA preferred
• 12-15 years increasing responsibility in product development, strategic marketing, or healthcare/life science management
• Ideal candidate would have previous GM-level experience with P&L accountability and experience growing a business in a startup setting
• Significant experience in both Central Research Organizations and Diagnostics
• Experience in at least one of the following industries: Clinical Laboratory, IVD manufacturing, medical device, pharmaceutics (specifically drug development and commercialization) or CRO. Ideal candidate would have multiple experiences in all of the areas above
• Experience with Global markets is preferred
• Clear understanding of market development and bringing new solutions to market (demonstrated track record)
• Demonstrated ability to drive value through external-facing management of potential partners and stakeholders
• Understanding of the healthcare delivery system
• Ability to commercialize science in the lab testing segment of healthcare
• Experience in evaluating and integrating M&A activity

Desired Competencies and Attributes

• Demonstrated strategic thinker but also able to dive in and drive results for an expanded team
• Ability to cast a compelling vision and communicate with Purpose
• Promote Strategic Alignment: Highly collaborative, matrix organization requires creation of a compelling vision and significant efforts to secure commitment
• Dealing with ambiguity: thrives in less established role/ ambiguity; elements of the role are yet to be created, requiring a combination of visionary skills and ability to drive tactical execution to meet full needs of the role
• Excellent communication skills: Given the complexities and the evolving state of this part of Quest's business, building internal understanding and support is critical to success of the role
• Ability to operate effectively in a matrix environment: deep influence, collaboration, and strong leadership skills (EQ/communications skills, contracting skills)
• Talent development and performance management: willing to delegate, hold team accountable and build an empowered, high-performing organization