IT Service Desk Internship

At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve.By understanding, respecting, and honoring the needs of our employees, clients, and communities, AlixPartners actively promotes an inclusive environment. We strongly believe in the value that diversity brings to our experiences and are committed to the perpetual enhancements of initiatives, policies, and practices. We hold ourselves accountable by providing

What you'll do

In this junior role on AlixPartners' Corporate Services Information Technology team, you will assist in supporting approximately 3000 global employees in a 1st line support role. You will provide phone, email, and in-person support on technical matters that come into the Service Desk. You will work as part of a growing team which exhibits core values of clear communication, teamwork, and professionalism.

The Intern is a part-time role located in Southfield, Michigan, reporting to the Service Desk Lead. This paid internship role is approximately 20 - 24 hours per week, with flexibility to accommodate university coursework.

• In a timely manner, answer and respond to phone calls, emails, or chat messages directed to the Service Desk
• Identify, diagnose, and resolve problems for employees' IT equipment
• Provide one-on-one end-user problem resolution over the phone or by email
• Provision laptop PC builds
• Administer mobile technology (not limited to) iOS and In Tune
• Maintain and ensure accuracy of all asset information for PC's, printers, mobile phones, monitors, and defined peripherals
• Identify issues and escalate to other members of the team or IT group as appropriate
• Create documentation to assist in day-to-day Service Desk work (knowledge bases etc.)
• Additional duties as identified; this description is not designed to encompass a comprehensive listing of required activities, duties, or responsibilities

What you'll need

• Actively enrolled in or recently completed an IT related program
• Interest in Microsoft applications and operating systems (Windows 10/11)
• Laptop PC's, printers, and networking knowledge; knowledge of iOS
• Dependable with effective customer service and interpersonal skills, excellent verbal and written communication skills in English, and the ability to interact with people at all levels
• Good planning and organizational skills with high attention to detail
• Ability to work under pressure in demanding situations in a fast-paced environment
• Willing to learn and take direction, adaptable, and able to work autonomously
• Must be able to lift 50 pounds
• Willingness to work outside of normal U.S. business hours, and as unique projects/needs arise
• Ability to work in an office and remote environment; physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the workday
• Must become familiar with, and promote and abide by, our Core Values as defined by the AlixPartners'Code of Conduct and foster an inclusive environment with people at all levels of an organization

MUST BE CURRENTLY AUTHORIZED TO WORK IN THE UNITED STATES. NO VISA OR IMMIGRATION SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE. (e.g., H-1B, STEM OPT, TN, etc.)

AlixPartners is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. AlixPartners is a proud Silver award-winning Veteran Friendly Employer.

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