Salesforce Quality Assurance Lead

Alliant Insurance Services is one of the nation's largest and fastest-growing insurance brokerage and consulting firms. We operate through a network of specialized national platforms and local offices to offer our clients a comprehensive portfolio of solutions built on innovative thinking and personal service. Alliant is changing the way our clients approach risk management and benefits, so they can capitalize on new opportunities to grow and protect their organizations.

More information is available on the company's website at: www.alliant.com.

SUMMARY

The Salesforce Quality Assurance(QA) Lead is responsible for guiding testing strategy and leadership of the QA team to ensure high-quality, compliant, and stable delivery of insurance technology solutions. This role defines test approach, oversees planning and execution across all testing phases, and collaborates with stakeholders to minimize defects and improve system reliability. *Travel is required for this role up to 20% frequency. Hybrid work schedule in Alliant Offices - Los Angeles, CA; Chicago, IL; Tampa, FL; Naples, FL; or Atlanta, GA.*

ESSENTIAL DUTIES AND RESPONSIBILITIES

Define and implement the comprehensive test strategy and QA methodologies for systems including policy administration, claims, billing, CRM, and integrations.

Ensure alignment of testing scope with business requirements, regulatory needs, and technical expectations.

Lead, mentor, and manage a team of QA professionals-both manual and automation testers.

Oversee all test phases: functional, integration, regression, UAT, and performance testing.

Partners with business stakeholders to translate use cases (e.g., onboarding, claims, renewals, cross-sell/upsell) into integration-enabled Salesforce solutions.

Establish and monitor QA metrics (defect density, test coverage, execution progress).

Facilitate defect triage meetings, root cause analysis, and ensure timely resolution.

Provide clear status updates and quality insight to project stakeholders and senior leadership.

Drive QA process maturity-including automation frameworks and DevOps/CI-CD integration.

Introduce best practices in testing tools and workflows, aligned with Agile or Waterfall methodologies.

Partner with development, business analysis, product management, and vendor teams to ensure aligned delivery.

Operate within compliance standards, risk frameworks, and regulatory requirements relevant in insurance environments.

QUALIFICATIONS

EDUCATION / EXPERIENCE

Bachelor's degree in Computer Science, Engineering, or related field.

Six (6) or more years of QA experience including leadership in insurance or regulated industry.

Salesforce Administrator

Salesforce Platform App Builder

Salesforce Platform Developer I

SKILLS

Strong problem-solving and root cause analysis mindset coupled with a consultative approach.

Deep knowledge of QA strategy, test lifecycle, testing methodologies, and tooling (e.g., Jira, TestRail, HP ALM).

Strong expertise with defect management tools (Jira, ALM, etc.) and maintaining traceability matrices.

Expertise with automation frameworks (e.g., Selenium, Playwright) and CI/CD pipeline collaboration tools.

Proven experience in Agile environments and test execution within Scrum teams.

Excellent analytical thinking, attention to detail, and clear written and verbal communication skills.

#LI-RF1

#LI-REMOTE

We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.

For immediate consideration for this position, please click on the "Apply Now" button.

Alliant Insurance Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status.

If you are applying for a job and need a reasonable accommodation for any part of the employment process, please call our Career Center at 1-877-901-9473 and let us know the nature of your request and contact information.

For more information on Alliant Insurance Service's benefits, click here.