Intern - Product Support

Komatsu
life insurance, 401(k)
United States, Wisconsin, Milwaukee
Oct 01, 2025
Job Description Apply now Intern - Product Support Posting Start Date: 9/26/25 Job Location (Short): Milwaukee, Wisconsin, USA, 53204-2941 Requisition ID: 34012 Onsite or Remote: Onsite Position Join Komatsu and Be Part of Something Big! Job Overview As anEngineering Intern, Product Support, you will be responsible for a range of support activities for the Product Support Loading Business Unit (LBU) team. The Product Support LBU team is the factory liaison to regional distributors and affiliates responsible for reducing machine downtime through technical support solutions. Activities will include providing resolution to technical problems resulting in end customer cost savings, implementation of corrective or upgraded components eliminating potential downtime and warranty costs. This internship position will be based onsite at our South Harbor location in Milwaukee's Harbor District. The target start date for the Internship Program is Summer 2026, with potential for extension into the Fall 2026 school semester. We offer full-time hours during the summer and flexible part-time hours during the academic year. Key Job Responsibilities Assist in case investigation, root cause analysis, containment of suspect parts of new machines being assembled globally Apply continuous improvement principles to identify opportunities to reduce warranty cost and improve product quality, reliability, and availability The development of corrective actions and creation of Engineering Change Requests Work with quality teams, purchasing, subcontract to mitigate new machine build issues Create and refine Salesforce reports and dashboards Assist with improvements to machine assembly documentation and collection from commissioned machines Manage Specific Product Issues through the issue resolution process and update the records in Salesforce accordingly Assist with writing and proofreading technical service documents in preparation for global distribution, which will require collaboration with subject matter experts Service/maintenance interval checklists (high level schedule) Qualifications/Requirements Actively enrolled in an accredited program pursuing a bachelor's (preferred) or master's degree in mechanical, industrial, electrical or materials science engineering, from an accredited university Hold a junior (preferred) or senior undergraduate standing. Earliest graduation date of December 2026 (post-graduate not accepted.) Have a strong interest in pursuing and/or exploring careers in the heavy equipment manufacturing industry Ability to work independently as well as part of a team towards a goal Excellent organization and personal time management skills, ability to handle multiple tasks Continuous improvement skills, problem solving, root cause analysis Strong written and verbal communication skills, often will be in communication with international company representatives Possess effective problem solving and critical thinking skills; ability to be creative and resourceful when needed Proficiency using Microsoft Office Suite products (Excel, PowerPoint, Outlook) Excellent organization and personal time management skills; able to handle multiple tasks (time-sensitive) Previous classroom and/or work experience in one or more of the following areas: (Electrical Power Systems, Electronic Drive Systems, PLC's, Mechanical Theory, Continuous Improvement 6S Lean or other) Computer Automated Drafting/Design experience a plus, Solid Works is ideal What makes Komatsu's intern program unique? Meet & greets with executive leadership Career development training and support Volunteer Week Intern Appreciation Events End-of-Summer Capstone presentations Company-sponsored travel opportunities Access to amenities at Milwaukee HQ's including a coffee shop, cafeteria serving breakfast and lunch, and free onsite fitness center Potential to come back or join us as full-time employees Real-world project work alongside local, regional, and global team members Mentorship from experienced subject-matter experts in your field Company Benefits Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment. Health benefits: Medical, dental, vision, HSA, wellness programs, etc. 401k and/or employee savings programs Employee time off (vacation and designated holidays) Employee and family assistance programs Disability benefits Life insurance Employee learning and development programs Diversity & Inclusion Commitment At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences, and contributions.We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together. Company Information Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com. EEO Statement Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Apply now