Client Services Specialist

Monday through Thursday, 7:00 a.m.-2:00 p.m., with some afternoons, Fridays, and Saturdays required on occasion for operational needs.

High school diploma or equivalent, minimum of two years of customer service experience, strong attention to detail, and proficiency in Google Suite required. Reliable attendance and punctuality is a must to ensure timely opening of The Dubois Center.

The Client Services Representative will function as a member of The Dubois Center Operations team. Responsibilities will mainly include, but will not be limited to, the following:

Other work responsibilities include delivering boxes and other packages received at the lobby desk to designated personnel throughout the building. This role serves as the public-facing representative of The Dubois Center, consistently demonstrating professionalism, courtesy, and exceptional customer service. The position requires maintaining a thorough understanding of the facility's standards and operating procedures to ensure a positive experience for all visitors. Flexibility is essential to adapt to changing lobby coverage needs and to perform additional duties as assigned in response to updates in The Dubois Center's policies and procedures. The lobby must be monitored continuously to ensure it remains clean, orderly, and visually welcoming, while staying alert to identify and report any maintenance issues or emergency situations to the appropriate staff. The role also includes assisting operations staff as needed, supporting visitor needs, and attentively checking IDs for all entrants to uphold safety and security protocols.

This position may be eligible for renewal in January 2026 based on operational needs and budget availability.