Digital In-Store Operations Specialist

Be part of an amazing story.

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Specialist, Digital In-Store Operations leads the coordination and execution of digital content and technology across Macy's store environments. The role serves as the central liaison between internal teams and external vendors, ensuring operational excellence, contract compliance, and financial accountability for all digital installations.

What You Will Do

Operational Oversight

• Ensure digital content and technology function effectively across Macy's stores by coordinating with store teams, Technology, and external vendors.
• Escalate and manage resolution of any disruptions affecting in-store monitors and digital experiences.

Cross-Functional Leadership

• Act as the primary liaison between vendors, Technology, Finance, and Macy's Marketing Operations for all Digital In-Store initiatives.
• Partner with the Digital Content Manager to manage player removals from the Reflect system.

Contract Management

• Lead the creation and management of contracts for new and existing digital installations.
• Proactively engage vendors to clarify terms and secure timely contract approvals.
• Maintain and update contracts throughout the year to reflect changes in services or hardware.
• Organize contracts for easy retrieval and ensure compliance with internal policies.

Financial Accountability

• Develop and maintain detailed spreadsheets to track vendor chargebacks.
• Collaborate with Marketing Finance to review and submit chargebacks by seasonal deadlines.
• Provide documentation and supporting materials to the accounting team as needed.

Process Improvement

• Enhance workflow efficiency by updating vendor forms to help the Store Environment team track new installations.
• Drive adoption and streamline processes in collaboration with cross-functional partners.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Operational Excellence - Ability to oversee digital content and technology across multiple stores, troubleshoot issues, and ensure seamless in-store experiences.

Cross-Functional Leadership - Skilled at collaborating with internal teams, vendors, and external partners to drive initiatives, align priorities, and achieve business objectives.

Contract & Vendor Management - Proven experience managing contracts, negotiating terms, and maintaining strong vendor relationships.

Financial Accountability - Advanced proficiency in Excel and financial tracking tools, with the ability to monitor chargebacks and support accounting processes.

Process Improvement - Ability to identify inefficiencies, update workflows, and implement solutions that streamline operations across teams.

Communication & Problem-Solving - Strong written and verbal communication skills, with the ability to organize, prioritize, and resolve challenges effectively.

Technical Knowledge - Familiarity with digital signage systems, retail technology platforms, and other store technologies is a plus.

Who You Are

• Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply. 2+ years of experience in operations, project management, or digital retail environments.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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