Customer Service Coordinator

Are you a Customer Service Coordinator looking to join one of the top companies in the Manufacturing industry?

Are you looking to further your career and grow?

Do you have experience in software applications such as Microsoft Outlook, PowerPoint, Word, and Excel?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work hybrid with our client in Cary, NC. Interested?

Here's what you'd do:

• Owning the E2E planning for the allocation and deployment of field resources in a highly dynamic environment.
• Applying critical thinking skills to ensure the consistent delivery of customer commitments while optimizing the utilization of field resources.
• Owning customer communications E2E for all service events.
• Navigating complex discussions with customers when scheduling appointments.
• Management and application of prioritization logic that aligns with customer commitments.
• Owning the deployment of field resources; is the decision maker, coordinates with field management, displaying strong influencing & collaborative skills.
• Manage capacity planning to meet cyclical demand, ensuring delivery of customer commitments.
• This position needs to engage with a diverse multinational audience, including global business lines, country business areas, external customers, field management team, Customer Care Center, Education Services, CSML, Finance, Services Marketing, Customer Administration, Business Process Engineering (Quality), and Regulatory Affairs.
• Building good working relationships with these key stakeholders is critical for success in this role.
• Coordinators must manage multiple notifications and prioritize based on urgency, contract type, and customer impact.
• Coordinators are often the first point of contact for customers and must deliver ETAs, clarify service expectations, and manage escalations professionally.
• The role involves dynamic prioritization and rescheduling based on field conditions.

Here's what you'll get:

Pay: $23.52/hr.

Hours: 40 hours/week.

Length: Temp (12 months).

Sounds like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• Bachelor's Degree.
• Minimum of 2 years of experience in software applications such as Microsoft Outlook, PowerPoint, Word, and Excel.

• Knowledge of SAP.
• Good communication skills, both verbal and written, are essential for effectively communicating with customers, internal partners, and diverse audiences.
• The ability to support complex projects and determine the critical path to improve timely performance is essential.
• Able to independently perform important areas of standard professional-level work that typically need processing and interpreting more complex, less clearly defined issues.
• Good organizational and time management skills with exceptional attention to detail.
• Able to function as a Change Agent and successfully exhibit and promote change management, customer focus, and elevated levels of integrity.
• Self-starter, self-motivated, high level of initiative, embraces an ownership culture.
• Customer-facing experience.
• LEAN/6 Sigma methodology.
• Ability to utilize problem-solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment.
• The ability to interpret priority scores, effect codes, and contract deliverables to make informed decisions.
• Good verbal and written communication.
• Familiarity with dispatching platforms (CAD, Microsoft Suite) and the ability to interpret system-generated data (workload, proximity, credential restrictions) is key.
• Comfortable navigating dashboards and using structured data to guide decisions.
• Able to think in terms of optimization-balancing workload, proximity, and customer preferences to achieve best outcomes.
• Dispatching is a high-pressure environment.
• Able to show resilience, empathy, and the ability to collaborate with field engineers, customer service teams, and leadership.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be needed to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.