New

Customer Service Representative

The Pennsylvania State University
paid time off, sick time, remote work
United States, Pennsylvania, University Park
201 Old Main (Show on map)
Oct 01, 2025
APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday. CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday. If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants. Approval of remote and hybrid work is not guaranteed regardless of work location.For additional information on remote work at Penn State, seeNotice to Out of State Applicants. POSITION SPECIFICS Are you a dependable, customer-focused professional who thrives in a fast-paced environment? Auxiliary and Business Services is seeking a Customer Service Representative to support the daily operations of Penn State's Transportation Services. This role is essential in ensuring a smooth and positive experience for faculty, staff, students, and visitors navigating campus parking. Schedule: Fixed shift: Monday - Friday, 3:00 PM - 11:00 PM Mandatory overtime required during major campus events such as home football games, student move-in, and other high-demand periods. Key Responsibilities: Respond to intercom calls from parking deck guests, providing real-time assistance. Monitor and manage gated parking deck operations, including: Directing traffic and rerouting visitors when facilities are full. Assisting with entry, exit, and payment issues. Perform routine walkthroughs and space counts to ensure facility readiness. Resolve customer concerns on-site and escalate complex issues as needed. Clearly communicate campus parking rules, regulations, and policies. Promote alternative transportation options and sustainable commuting solutions. Conduct light cleaning and minor maintenance of Parking Access and Revenue Control Systems (PARCS) equipment. Utilize software platforms such as ArcGIS, T2, SWARCO, INDECT, and Honk to support operations. Investigate incidents using video surveillance tools and prepare reports as necessary. Handle administrative tasks including answering emails and phone calls, processing refund requests, and preparing mailings. What We're Looking For: Strong interpersonal and communication skills with a customer-first mindset. Ability to work independently and remain calm under pressure. Comfortable using technology and learning new software systems. Detail-oriented with a proactive approach to problem-solving. Willingness to work outdoors and perform light physical tasks as needed. A valid driver's license is required As a member of Auxiliary and Business Services within the Finance and Business unit, you will be joining a team of individuals who have the ambition to help Penn State succeed. MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS General Equivalency Diploma (GED) or High School (HS) 2+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None BACKGROUND CHECKS/CLEARANCES Employment with the University will require successful completion of background check(s) in accordance with University policies. This position requires that you operate a motor vehicle as a part of your job duties. A valid driver's license and successful completion of a motor vehicle records check will be required in addition to standard background checks. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S. SALARY & BENEFITS The salary range for this position, including all possible grades, is $34,800.00 - $50,500.00. Salary Structure - Information on Penn State's salary structure Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page. CAMPUS SECURITY CRIME STATISTICS Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here. EEO IS THE LAW Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission. Federal Contractors Labor Law Poster PA State Labor Law Poster Penn State Policies Copyright Information Hotlines