New

IT Networking Specialist

TEKsystems
$20.00 - $26.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Kentucky, Frankfort
Oct 02, 2025
Job Title: IT Support Specialist Location: Frankfort, KY Work Schedule: Hybrid Experience Level: Intermediate Overview: We're looking for an experienced IT Support Specialist to provide frontline technical assistance for one of our clients located in Frankfort, KY. This role is essential for ensuring timely resolution of service requests, maintaining operational standards, and enhancing customer support for a broad user base. Key Responsibilities: * Deliver first-level support for workstations, software, printers, routers, switches, internet circuits, and VOIP systems * Act as the primary escalation point for mobile device issues (iOS/Android), including cloud-based productivity platforms and Wi-Fi connectivity * Provide support for client and server operating systems (Windows, iOS) * Maintain and update Standard Operating Procedures (SOPs) * Document incidents and resolutions accurately using internal tracking systems * Emphasize single-call resolution and deliver professional, courteous support * Collaborate with network, software, and application teams to restore service and resolve core issues * Troubleshoot hardware/software problems and recommend system improvements * Perform maintenance and simulate user issues to identify root causes * Other duties as assigned Required Skills: * Technical support and troubleshooting for Windows 10 and desktop environments * Experience with cloud productivity suites and directory services * Familiarity with help desk operations and service desk workflows * Knowledge of hardware/software deployment and imaging * Strong customer service and communication skills * Experience with network infrastructure, including routers, switches, and connectivity issues * Ability to support audiovisual equipment, Chromebooks, and peripheral devices Preferred Qualifications: * Prior experience in a help desk or technical support role * Familiarity with enterprise mobile device management and integration * Exposure to ticketing systems and IT service management platforms Work Schedule: Hybrid model available after 4-6 weeks of onsite onboarding: 3 days onsite, 2 days remote. Pay and Benefits The pay range for this position is $20.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Frankfort,KY. Application Deadline This position is anticipated to close on Oct 15, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.