Sr Mgr, Strategic Partnerships

Who we are

For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes.

Our Vision

Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment.

Our Business

Reworld partners with businesses by offering cutting-edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals.

Our Value

Reworld's differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world's largest organizations to reimagine waste management for a smarter, more sustainable world.

All that we're missing is you. Apply today!

About the role

The Sr. Manager of Strategic Partnerships is a customer-first leader responsible for driving satisfaction, transparency, and operational excellence across the Environmental National Accounts Program - a portfolio of 30 strategic third-party waste management and broker customers, including the 10 Strategic Target accounts.

This individual serves as a key interface between the customer, commercial, and operational teams, ensuring that account performance is tracked, communicated, and continuously improved. The role includes direct ownership of customer performance reporting (internally and externally), Salesforce CRM management, market intelligence, and waste profiling coordination - working together with the Waste Approvals team to streamline onboarding and approvals for complex waste streams.

The pay range for this job location is: $155,000- $175,000

Work Location:Work from home NJ

Work Schedule: Work from home

Key Responsibilities:

Customer Success & Strategic Account Performance

• Support day-to-day success of 30 national broker and environmental accounts, with focused attention on 10 Strategic Target accounts prioritized for growth.
• Deliver best-in-class business reviews and performance reporting, focused on service reliability, responsiveness, and demonstrated customer value.
• Partner with National Account Director to create tailored engagement plans that align with customer-specific goals and operational capabilities.
• Serve as a customer advocate, identifying service issues or gaps and driving internal accountability to resolve them quickly and transparently.

Waste Profiling & Approvals Coordination

• Manage coordination between account teams and the Waste Approvals team, ensuring timely submission and processing of waste profiles.
• Support customers in completing profile documentation and requirements, reducing friction and accelerating time to approval.
• Conduct profile-level analysis to track turnaround times, identify bottlenecks, and improve the profiling experience for strategic customers.
• Act as a central point of contact for internal teams regarding status updates, escalations, and approval follow-through.

CRM & Operational Enablement

• Own and optimize Salesforce usage across National Accounts, ensuring accurate pipeline tracking, issue visibility, and reporting integrity.
• Drive system adoption across sales and service teams, enabling better collaboration and customer insight sharing.
• Leverage CRM data to support account planning, forecasting, and internal alignment.
• Support onboarding of new accounts and service expansions with clean data and operational readiness.

Market & Customer Intelligence

• Build and maintain a market intelligence capability to track competitor activity, industry trends, and pricing dynamics.
• Use data to identify risks and opportunities at the customer and segment level, informing strategy and commercial decisions.
• Translate customer feedback and performance data into actionable insights to improve service delivery and deepen relationships.
• Help develop dashboards or reporting tools that provide leadership with visibility into customer health and engagement.

Cross-Functional Service Alignment

• Work closely with commercial and operational teams across regions to resolve customer challenges, align on service expectations, and coordinate deal execution.
• Partner with regional leaders to support pricing actions, operational throughput, and facility capacity planning for national accounts.
• Lead or support rollout of new facilities, contracts, or services with a focus on continuity and proactive customer communication.
• Maintain strong working relationships with internal stakeholders to ensure all aspects of the customer journey are integrated and high performing.

Qualifications:

• Bachelor's degree in Business, Environmental Science, Operations, or a related field; MBA or advanced degree preferred.
• 5+ years of experience in customer success, strategic account management, service operations, or environmental services.
• Proven track record of leading customer-facing initiatives that improve retention, service performance, or customer lifetime value.
• Experience working with Salesforce CRM and data visualization/reporting tools (e.g., Tableau, Power BI).
• Familiarity with waste profiling, environmental compliance, or industrial services is a strong plus.

Skills & Competencies:

• Strong customer orientation with excellent communication and relationship-building skills.
• Detail-oriented and highly organized, with strong follow-through and ownership mentality.
• Analytical thinker capable of turning data into insight and action.
• Confident facilitator and collaborator across functions and levels.
• Comfortable managing complexity in a fast-paced, evolving business.

All Reworld positions require a candidate's ability to perform the duties and responsibilities of the role while upholding Reworld's Values, including (but not limited to) contributing to a safe and inclusive workplace, delivering results through trust, and building breakthrough capabilities.

Please note that Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Our DEI Commitment

Reworld is an Equal Opportunity Employer, has developed an Affirmative Action Program (AAP), and will not discriminate against any qualified applicants because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability (including perceived disability, physical, mental, and/or intellectual disabilities), veteran status, liability for service in the Armed Forces of the United States, or any other characteristic protected by law.

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Reworld may sometimesselectively collaborate with staffing agencies and search firms (Agencies). Reworld will only consider candidates from Agencies with whom a signed agreement and a duly authorized work order (for a specific role)has been duly executed. Any unsolicited candidate submissions or candidate submissions from Agencies that do not meet these criteria, will be deemed invalid and ineligible for any fees.