TRRH Program Manager

Job Title: TRRH Program Manager

FLSA Status: Full Time - exempt
Reports to: Housing Stabilization Director

Schedule: Full time, Exempt
Supervises: Aides/Shift Supervisor

Rate of Pay: $66,892.80 annually

Closing Date: 10/22/2025

Benefits: Standard; Full-Time, Exempt employees are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit - 20 vacation days per year, accrued at the rate of .0769 hours for each hour worked (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Scope of Position/Essential Functions:

• Manage and lead staff to create a positive environment for staff and guests.

• Lead and manage teams: hire, train, cross-train and develop program staff for TRRH stabilation.
• Manages HR related issues including hiring, staff discipline and conflict resolution in a timely manner.
• Train staff to be proficient in responding to both simple and complex situations while using trauma informed care and appropriate crisis intervention strategies.
• Ensure staff complete all required onboarding trainings.
• Ensure appropriate staffing and productivity by program staff; coordinate work assignments, workflows and ensure regular staff meetings.
• Oversees staff schedules while ensuring appropriate staffing levels and low overtime utilization.
• Responsible for site Protecting the Mission training and compliance, where appropriate.

• Maintain safe, stable, supportive community environments that allows clients to focus on their recovery, health, and housing stabilization.

• Provide support and insight into improving assessments, forms, policies, procedures, intake data quality, outputs, outcomes, etc. to Director to align program and case management functions to empower residents to end their homelessness.
• Ensure staff understand and follow the expectations provided in the Staff Handbook and Community Policies; facilitate and enforce the Community Policies, being firm yet reasonable.
• Optimize the alignment of center, logistical, and case management processes and procedures to provide an effective end-to-end path for client housing stabilization.
• Develop, maintain, monitor, evaluate and enforce policies, procedures, and rules.
• Mediate and resolve client complaints to ensure appropriate outcomes and consistency.
• Ensure compliance standards are met by staff and related to emergency response, safety, grant compliance etc.
• Ensure tracking, ordering, and maintain fair distribution of need items, supplies and donations.

• Provide Program Output, Outcome, and budget Reporting.

• Ensure high level of data quality in HMIS and other reporting formats.
• Provide reporting for tracking success, identify gaps for improvement and make recommendations to the Lead Program Manager. Implement these changes on a program level.
• Monitor budgets, ensuring that resources are used effectively and efficiently.
• Complete timely monthly and annual reports for Director as requested.

• Manage Supportive Services Programming

• Ensure collaboration with shelter and supportive services teams internal and external to The Salvation Army. Goal of coordination is to provide a seamless, supportive continuum of care for clients that results to an end to their homelessness.
• Eliminate unnecessary barriers and streamline processes.
• Support staff in resolving client issues, approve exceptions and help find unique solutions to difficult situations.

• Facilitate Network with Community Resources and Partners

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  • Initiate and coordinate networking relationships with appropriate community and government agencies.
  • Encourages and developed coordinated access/connection for residents with necessary community services.
  • Create opportunities and space for the provision of services and trainings by community partners.
  • Participate in community meetings and collaborations as a representative of The Salvation Army, as assigned by the Division Social Services staff.
  
  
  
  

Education and Work Experience:

• High School Diploma/GED required
• Bachelor's degree or higher preferred.
• At least 2 years of experience working with vulnerable populations, as demonstrated through education or work experience, required.
• Customer services experience; effective communication and people skills
• Experience with trauma informed care and crisis management techniques, preferred

This position requires driving:

• A minimum age of 21 (for insurance provision) and possession of a valid in-state driver's license is required.
• An MVR will be processed every year in accordance with The Salvation Army's policies

Background Check

• Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army's policies.

Knowledge, Skills and Abilities Required:

• Must have experience supervising staff and working with homeless, other poor, and culturally diverse populations.
• Must have current certification in first aid /CPR skills or obtain them within six months of hire.
• Must have crisis intervention and non-violent mediation skills, show respect for other employees, associates and clients, and the goals and objectives of The Salvation Army.
• Must have a current Colorado Driver's License with the ability to be insured under The Salvation Army criteria.

Software-related skills:

Microsoft required, working knowledge of integrated database applications and ability to use new software programs with basic training preferred.

Physical Requirements:

Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on intermittent or continuous basis. Ability to grasp, push, pull, and reach overhead. Ability to operate telephone. Ability to lift to 25 pounds, Ability to access and produce information from a computer, Ability to understand written information. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.