KLXS IT Support Specialist III

The Information Technology (I.T.) Specialist is a key member of NASA's Exploration Ground Systems (EGS) Program Planning & Control Team at Kennedy Space Center, Florida on the KLXS II Contract. The I.T. Specialist will serve as a technical expert for the development, implementation, management, and support of systems and networks.

Duties and Responsibilities

• Plan and carry out complex assignments and develop new methods and approaches in a wide variety of I.T. specialties.
• Evaluate new and enhanced approaches to delivering I.T. services; test and optimize the functionality of systems, networks, and data and define technical requirements.
• Lead Software or I.T. special projects from start to finish (e.g., touchscreens, gaming kiosks).
• Skills within each of the following I.T. areas: Office Automation; I.T. Security Products and Services; I.T. Project Development; I.T. Infrastructure/Facility Management Services; and I.T. Property Management Services.
  1. Office Automation- Assist in the development, maintenance, and communication of the I.T. processes.
  2. I.T. for Data Management (DM) - Provide the structuring of and access to data within contractor developed systems/tools based; Provide expertise in defining and executing methodologies that access the data residing within contractor developed/provided I.T. systems.
  3. I.T. Security Management - Maintain a knowledge base of security issues, problems, and resolutions for customer I.T. systems.
  4. I.T. Infrastructure/Facility Management - Provide integration and coordination for video teleconferences in customer meetings and request I.T.-related meeting support services such as teleconferences, WebEx and ViTS meetings.
  5. I.T. Property Management - Act as the customer I.T. property custodian, maintain customer I.T. inventory, the shared equipment pool, and track the shared hardware/software equipment pool; Coordinate repairs with KSC I.T. and Institutional Contracts (e.g., BOSS, NICS, NEST)
• I.T. point of contact (POC) for EGS - Determine needs for new seats and ordering them and de-subscribing them when no longer needed; Validate monthly paid I.T. services; attend meetings as EGS I.T. POC representative; Raise any concerns regarding ACES seats, procedures or functions to the proper teams in I.T.
• On-boarding and Off-boarding - Help new employees, both KLXS II and NASA, get up and running with their I.T. equipment, phone service established, printers mapped, etc.; Assist with out-processing KLXS II employees and collect I.T. assets at off-boarding exit interview.
• I.T. Asset Control - Procure and coordinate tagging of new equipment and assets as needed by project teams; Purchasing clearinghouse - Verify budgeting & management properly clears request, locate best price, process any required waivers; Internally tag and monitor movement of headsets, monitors and equipment to ensure assets are properly accounted for.

Required Skills

• Bachelor of Arts or Science and/or a minimum 4 years of related experience.
• Knowledge of I.T. principles, concepts, and methods; systems testing and evaluation principles, methods, and tools; I.T. security principles and methods.
• Knowledge of Commercial of the Shelf (COTS) products, Internet technologies and/or emerging information technologies.
• Highly proficient computer skills - ability to install software and/or hardware, navigate and/or assist.
• Good interpersonal and communication skills with the ability to build effective working relationships; ability to facilitate teams and problem solve
• Strong data analytical and problem-solving skills
• Attention to detail, efficient organizational skills, and demonstrated follow-through on deliverables.
• Ability to frequently interact with customers and/or other team members.
• Ability to work independently.

Desired Skills

• NASA experience a plus.
• Project management experience.
• Experience with leading projects.

ARES Benefits:

ARES offers a competitive
compensation and benefit package. Full time employees may participate in:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• HSA/FSA Accounts
• Life & Disability Insurance
• Critical Illness & Accident Insurance
• 401(k) Plan
• Paid Time Off & Holidays

ARES is an equal opportunity employer and complies with E-Verify. We believe in hiring a diverse workforce and fostering an inclusive culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. ARES shall abide by the requirements of 41 CFR 601.4(a), 60-300.5(a) and 60-741.5(a).