Desktop Support Technician

With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability - not just in the materials and products we make, but in the people we recruit.

PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.

In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.

• Competitive Starting Pay & Amazing Bonus Program
• Regular Performance Reviews
• Advancement Opportunities
• Paid Vacation & Holidays
• Excellent Benefits
• Great 401(k) Program
• Safe & Friendly Work Environment

GENERAL SUMMARY

As a Desktop Support Technician at PCC Structurals, Inc., you will be responsible for providing a high level of customer service and technical support of our computer infrastructure at one or more of our Structurals sites. Troubleshooting and providing support for computers, laptops, printers, and software are some of the daily responsibilities of a Desktop Support Technician. Good communication skills, positive attitude, and being a team player are essential for a successful candidate placed in this position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Troubleshooting desktop and laptop hardware
  * Installing and troubleshooting applications from our large software portfolio
  * Technical phone support, documenting problem resolution in our help desk ticketing system
  * Working with customers, peers and management on technical solutions
  * Participating in an on-call rotation and other duties as assigned

EDUCATION AND EXPERIENCE

• Requires a minimum of an Associate degree in a related discipline or experience in lieu of an Associate degree.

ADDITIONAL DESIRED SKILLS

• CompTIA A+, Network+, Microsoft or other industry related certifications.
  * Excellent customer service skills.
  * Exhibits strong communication skills, both verbal and written at all levels.
  * Utilize technology (e.g. phone systems, computer hardware and software applications) to fulfill work requirements.
  * Basic understand of IT Security requirements

SPECIAL REQUIREMENT

The candidate must be able to sit for prolonged periods of time in front of a computer. Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 35 lbs.), bending, standing, climbing or walking.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.