Lead Warranty Analyst

Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Lead Warranty Analyst. The Lead Warranty Analyst specialized agent with specific goals to improve warranty labor recovery and write-off reduction. Works directly with Warranty Supervisors and Management to develop and implement systems and process improvements directly aimed at departmental targets.

• Development and implementation of systems and processes focused on improvement of labor recovery and reduction of write-off.
• Continuous improvement in claim processing accuracy.
• Works with Service Managers, Advisors, Foreman, and Technicians to improve the quality of information available for claim processing.
• Works directly with OEM's and suppliers on all facets of claim processing and recovery.
• Works with corporate warranty personnel and all branch personnel to resolve claim-payment issues in a timely manner.
• Aids in the administration of proper warranty claim processing within the warranty group.
• Assists in the processing of claims as requested by supervisor.
• Performs other duties as assigned by supervisor.

• Minimum of two years of experience working in service/warranty operations. Prefer work experience to be in heavy-duty trucks.
• Strong analytical skills.
• Must possess Microsoft Office skills.
• Must have excellent communication and customer service skills.

• Competitive Salary
• Medical, Dental and Prescription Insurance
• Disability and Life Insurance
• Paid Time Off program
• 401k and Profit Sharing with Employer Match
• Flexible Spending Account
• Internal Promotion Opportunities
• On the Job Training