Supervisor, Underwriting

The Supervisor, Underwriting - AQA is a detail-oriented and process-driven professional that leads operational excellence for Automation Quality Assurance (AQA), reporting up through the Commercial Lines Product department. This role is responsible for driving consistency, efficiency, and quality of automated underwriting through standardized quality auditing processes, training, and oversight. The ideal candidate will play a key role in supporting the transition to a future multi-line quality process and ensuring a high-performing, well-aligned automation quality team, directly adding value to the build-out and improvement of innovation underwriting automation technologies. Maintains a solid understanding of AmTrust's mission, vision, and values. Upholds the standards of the AmTrust organization.

Own creation, execution, and maintenance of the automation quality audit process for all automation-supported business transactions across CL products.
• Manage monthly intake process from regional underwriting leaders, Underwriting Officers, and Product Management team to ensure the needs of the business are being addressed.
• Initiate and own a regular cadence of feedback sessions with regional underwriting teams
• Ensure areas of opportunity are addressed through Automation Governance and progress is reported back to stakeholders as part of a closed-loop process.
• Support the creation and maintenance of small business handling procedures in conjunction with the Product Systems team and Underwriting Officers, streamlining the underwriting process between fully automated and underwriting-supported business.
• Curate AQA audit form and tools to deliver consistent, high-value-add AQA data
• Calibrate team members and underwriting leaders regularly on best practices for file review standards.
• Own, review, and report out on key quality metrics, including, but not limited to Risk Quality, Agent Quality, and Automation quality.
• Recruit, manage, coach, develop, mentor, and regularly assess and review performance metrics for a team of direct reports.
• Enforces compliance with company and operational policies, procedures, training, company standards, and state and federal regulations.
• Performs other functionally related duties as assigned.

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.