Mgr Customer Analytics

SUMMARY OF JOB RESPONSIBILITIES AND REQUIREMENTS

JOB TITLE: Mgr, Customer Data Analytics
REQUISITION: CUS00I8
DEPARTMENT: Customer Analytics & Automation - Kansas City Headquarters or Topeka General Office
LOCATION: Kansas City, MO
Topeka, KS
PAY RANGE: $107,900 - $143,800

Scheduled Work Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m. (Additional hours may be required with short notice)

Summary of Primary Duties and Responsibilities:
The Manager, Customer Data Analytics leads a team of data analysts supporting the Customer Center of Excellence through advanced analytics, reporting, data modeling, and emerging technology initiatives. This role is both strategic and hands-on, enabling visibility into customer behaviors, trends, and actionable insights that drive business decisions.

The manager collaborates cross-functionally with key customer-facing and back-office business teams as well as meter and field operations, all supporting the meter-to-cash lifecycle. This role fosters innovation, supports customer experience enhancements, and contributes to shaping a data-driven departmental culture.

Duties and Responsibilities:
* Lead, coach, and support a team of data analysts in delivering high-impact dashboards, reports, and analytic solutions that drive customer-focused outcomes.
* Maintain a scalable analytics program by identifying, prioritizing, and executing strategic use cases aligned with business goals.
* Champion customer data quality and governance initiatives to ensure accuracy, consistency, and compliance with internal standards and regulatory requirements.
* Partner with internal teams and third-party stakeholders to identify opportunities for data-driven improvements and innovation across customer operations.
* Support regulatory initiatives by gathering clear and complete data sets for internal teams to develop informed rate case recommendations and other filings.
* Architect and deliver technical solutions, including conceptual data models and analytics projects, that support enterprise and customer strategies.
* Oversee SOX control processes to maintain integrity and ensure compliance with relevant policies.
* Promote a culture of process optimization and technology adoption to enhance analytics capabilities and business impact.
* Support and contribute to broader enterprise data strategies and initiatives.
* Manage analytics project activities including planning, estimation, stakeholder engagement, and quality assurance.
* Ensure customer systems and processes are effectively supported and assess emerging technologies and process enhancements for potential adoption.

Education and Experience:
* Bachelor's degree in data analytics, information technology, mathematics, or a related business field preferred.
* Five years of experience in data analytics, with at least one year in a leadership role.
* Hands-on experience with expertise in Power BI, SQL, and Python to build interactive and insightful dashboards.
* Experience with structured and unstructured data within data warehousing and ETL processes.
* Proficient in Microsoft Excel, Word, and SharePoint.
* Prior experience in the utility industry is a plus.
* Experience with Oracle Customer Care & Billing and Meter Data Management systems preferred.

Skills, Knowledge, and Abilities:
* Ability to lead, mentor, and develop a team of analysts and data professionals.
* Excellent communication with the ability to convey complex technical concepts in a clear, concise manner to technical and non-technical stakeholders across all organizational levels.
* Proven capability to collaborate effectively within cross-functional teams and build productive relationships.
* Skilled in managing multiple priorities simultaneously while maintaining high performance under pressure.
* Familiarity with utility sector operations and customer data standards is preferred.
* Understanding of data stewardship, governance frameworks, and quality assurance practices.
* Analytical rigor to ensure deliverables are accurate, reliable, and aligned with business objectives.
* Demonstrates a high level of professionalism, confidentiality, and a solution-oriented mindset.
* Ability to think creatively and strategically to address complex challenges.

Licenses, Certifications, Bonding, and/or Testing Required:
None

Working Conditions: Hybrid work arrangement based in Kansas City, MO or Topeka, KS. Up to 10% travel required.

Evergy has a clear mission - To empower a better future. Evergy chooses to live this mission by valuing People First. We know that to lead the responsible energy transition and provide affordable, reliable, and sustainable service to our customers and communities, we need a team with a variety of backgrounds, perspectives and skills. We are committed to building a team where everyone - regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status - has a voice and can bring their best every day. Evergy is proud to be an equal opportunity workplace and is an affirmative action employer.

Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.