Service Desk Technician

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

DMI is seeking a Service Desk Support Specialist

Duties and Responsibilities:

Provide 24/7 worldwide support for the US Army's ISM system
• Provide troubleshooting support for ISM users by verifying website pages are accessible, providing contact information for account information updates
• Responsible for the creation of trouble tickets using the Footprints trouble ticket tool in accordance with AHRS ticket creation and triage processes
• Responsible for monitoring the Footprints database for trouble tickets and forwarding incidents to Tier II and III (as required) with the objective of moving issues toward final resolution
• Provide monitoring for server alarms and notify the appropriate Tier II and III administrators (as required) to ensure systems are operational at times
• Provide support for incident management to include execution of notification, escalation and recall procedures
• Any other functions as directed.

Education and Years of Experience:

• Bachelor's Degree and 0-2 years relevant experience
• High School Diploma and 3 + years of experience

Required and Desired Skills/Certifications:

Clearance Requirements: Successful completion of a government security screening and/or a Secret Clearance

Min Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: None required for this position.

Location: Remote, US

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What's Right - We lead with honesty and integrity.
• Own the Outcome - We take responsibility and deliver.
• Deliver for Our Customers - We are relentless about delivering value.
• Think Bold, Act Smart - We innovate with purpose.
• Win Together - We collaborate and celebrate our success.

These values aren't just ideals-they show up in how we support every part of your well-being:

• Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.