LMS Administrator

Are you passionate about using technology to create meaningful learning experiences that empower others to grow and thrive? Do you believe that innovation and education go hand in hand to help young people be Beyond Ready-to lead, learn, and succeed in a rapidly changing world? National 4-H Council is seeking an LMS Administrator to manage and enhance our Moodle-based learning platform, ensuring a seamless, engaging, and accessible experience for youth, volunteers, and partners nationwide.

At National 4-H Council, we empower nearly 6 million young people each year to become confident leaders who are ready for life and work. As the nation's largest youth development organization, we prepare young people to be Beyond Ready through hands-on learning experiences in STEM, Agriculture, Healthy Living, and Civic Engagement.

As the LMS Administrator, you'll play a key role in shaping the digital learning environment that supports 4-H's mission. You'll oversee daily operations of the LMS, manage user access, and collaborate with program teams to build and deliver dynamic online courses that inspire learning and connection. Reporting to the Senior Director, Product Development, you'll help ensure our learning platforms are innovative, reliable, and inclusive-enabling 4-H youth and volunteers to reach their full potential.

Join us and help build digital learning experiences that prepare every young person to be Beyond Ready for the world ahead. #4HBeyondReady

Mission

4-H, the nation's largest youth development organization, grows confident young people empowered for life today and prepared for careers tomorrow. In collaboration with the USDA and our network of 110 public universities, we serve every county and parish in the United States in more than 3,000 local 4-H Extension offices. Our programs have a positive impact on young people: 4-H youth are 2x more likely to excel in school, 4x more likely to contribute to their communities, 2x more likely to make healthier choices, and 2x more likely to pursue STEM education or careers.

National 4-H Council, 4-H's private sector nonprofit partner, builds public-private partnerships and provides resources and leadership development opportunities that expand the reach and impact of 4-H. With the Beyond Ready Initiative, 4-H has the potential to reach 10 million young people annually to help them lead healthy, productive and engaged lives. Young leaders will have the experience and mentorship to succeed in an evolving workforce and thrive in their communities.

Position Summary

The LMS Administrator is a critical role within National 4-H Council, responsible for administering, configuring, and supporting the organization's Moodle-based LMS. Reporting directly to the Senior Director, Product Development, this position will oversee daily LMS operations, ensure system reliability, and provide user support and training. The LMS Administrator will manage permissions, troubleshoot issues, monitor performance, and generate reports to support decision-making partnering with Extension, volunteers, and 4-H program teams to ensure that the LMS supports high-quality youth and volunteer learning experiences nationwide while also enabling the growth and sustainability of 4-H's educational portfolio.

Essential Functions

System Administration and Support

• Manage the daily operation, continuous improvement, maintenance, and support the upgrades of the Moodle LMS and associated extensions and plug-ins.
• Configure user accounts, roles, permissions, and enrollment.
• Ensure system security, data integrity, and compliance with privacy standards in coordination with internal Council stakeholders.
• Monitor performance and troubleshoot technical issues, escalating to vendors when necessary.

User Support and Training

• Provide timely support to Extension, volunteers, 4-H program teams, and learners using the LMS.
• Develop user-friendly guides, FAQs, and training resources.
• Conduct regular and recurring training sessions for all users of the LMS.
• Gather feedback to continuously improve the user experience.

Content and Course Management

• Partner with 4-H program teams to build, implement, maintain, and optimize course structures and templates.
• Support curriculum developers with course setup, design, and delivery.
• Ensure accessibility standards and best practices are applied to all courses.
• Maintain consistency of design and branding across courses.

Reporting and Analytics

• Generate reports for Extension, 4-H program teams, donors, and others as identified to track learner engagement and program impact.
• Monitor usage data to identify areas for improvement.
• Design and maintain dashboards to track learner engagement and program outcomes.

Minimum Qualifications

• Bachelor's degree in Information Technology, Computer Science, Educational Technology, or related field; or equivalent work experience and/or training.
• 3+ years of hands-on experience administering and configuring Moodle or another Learning Management System.

Required Qualifications

• Proven experience executing LMS administration tasks (i.e., user management, roles, permissions, enrollment, etc.).
• Proven experience troubleshooting and resolving LMS-related issues effectively.
• Demonstrated understanding of system security compliance, data integrity, and data governance.
• Experienced presenter in a remote environment with the ability to navigate and host online meetings with ease.
• Familiarity with e-learning principles, instructional design, and digital content standards (SCORM, H5P, etc.).
• Experience providing end-user support and training for diverse user groups in an LMS environment.
• Experience creating user-friendly learning documentation, aids, and training materials for different users.
• Proven experience managing multiple tasks, deadlines, projects, and stakeholders in a fast-paced environment.
• Strong written and verbal communication skills, including the ability to explain technical issues to non-technical audiences.
• Knowledge of accessibility standards and inclusive design practices.

Preferred Qualifications

• Experience with Moodle customizations, plugins, or integrations.
• Experience integrating LMS with third-party systems (e.g., Zoom, CRM, and other enterprise tools).
• Certifications related to Moodle administration or other learning technologies.
• Experience working in nonprofit, youth-serving, or higher education settings.
• Familiarity with data analytics and visualization tools for educational reporting.
• Experience with large-scale system data migrations (e.g., user, course, or content).

Travel Requirements: Travel may be necessary up to 10% by air, car, and/or rail domestically.

ADA Requirements: The physical demands described here represent those that an Associate must meet to perform the position's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer: This position description indicates, in general, the nature and levels of work, knowledge, skills, abilities, and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent. It is not designed to include or contain a comprehensive listing of activities, duties, or responsibilities required. An incumbent may be asked to perform other tasks as needed.