Hospitality Manager, Golf Programs

THE JOB / Hospitality Manager, Golf Programs

EXPERIENCES / Responsible for planning and executing hospitality-focused programs for our brand partners at experiential events in sports and entertainment.

***Our headquarters is in Stamford, CT, but the location of this position can be flexible with a priority given to candidates open to hybrid work (2-3 days week in office) in one of our office locations - - Stamford, CT, New York, NY, Charlotte, NC, Los Angeles, CA, Chicago, IL, or Atlanta, GA. We will also consider a remote-based working arrangement for qualified candidates with East Coast working hours as a prerequisite."

We are seeking a hands-on, detail-oriented Hospitality Manager to join our dynamic global hospitality team, with a focus on golf-centric programs. In this role, you will oversee day-to-day operations for a tech client across a variety of premier golf events and experiences. You'll work closely with a collaborative, service-driven team to ensure every detail is executed flawlessly - from planning and logistics to on-site delivery. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about creating exceptional guest experiences.

THE WORK YOU'LL DO

• Project manage multiple hospitality programs simultaneously, using superior attention to detail and client management skills
• Oversee event logistics and hospitality operations for golf programs through planning, execution, and measurement/evaluation
• Design, develop and present strategic program recommendations and program execution guides
• Serve as a trusted and reliable agency contact for client needs and expectations
• Research and implement tactical plans, handling client and vendor relationships
• Utilize CRM platforms for guest registration and communications, ensuring accurate data management and timely updates
• Lead all aspects of online guest registration systems and databases
• Creation of personalized itineraries for various events
• Management of precise financial records including budget creation, client invoicing, budget forecasting, reconciliation, and personal travel expenses
• Handle all logistics to include, but not limited to, gifting, decor, lodging, transportation, food and beverage, production services, ticketing and guest management
• Lead weekly status calls and other key meetings with both internal and external constituents
• May supervise full-time and/or temporary staff in the implementation of programs and events
• Generate recap documents of each event including key metrics and recommendations
• Understand clients' values and voice while handling consumer facing communication
• Provide hands-on event staffing and oversight
• Celebrate the team's accomplishments with us

THE BIGGER TEAM YOU'LL JOIN

Recognized as one of the "Best Places to Work in Sports", Octagon is the global sports, entertainment, and experiential marketing arm of the Interpublic Group.

We take pride in being Playmakers - finding insightful, bold ways to create play in our work, our lives, and in the world. We believe in the power of play to create big ideas and unlock potential for our clients and talent.

We can put ourselves in the shoes of fans because we ARE fans - of sports, entertainment, and culture at large. This expertise allows us to continually evolve the fan experience across sports and entertainment alongside some of the biggest brands and talent in the world.

The world needs play more than ever. Are you a Playmaker?

WHO WE'RE LOOKING FOR

• A passion for sports, travel, entertainment, music and/or celebrity & lifestyle culture will make you a good Octagon fit
• A self-starter who can balance multiple projects on tight deadlines simultaneously
• 5ish years' experience in related events field; past hospitality experience preferred
• A sense of humor and the ability to tell a good story; we like to laugh
• Excellent interpersonal skills, both written and oral
• Always one or 10 steps ahead; always thinking forward and figuring out answers and solutions before they become questions or challenges
• A go-getter who demonstrates initiative and embraces new challenges (there will be plenty of last-minute client requests)
• Ability to lead projects and collaborate with cross-functional teams
• A master of the Microsoft Office suite; particularly Excel, PowerPoint, Word
• Proficiency with CRM systems for registration and guest communications
• Though not a requirement, a second language is a plus
• A jetsetter: your bags are packed, and you are excited about traveling
• Can work weekends/holidays as needed
• Flexibility and willingness to travel domestically, and work weekends or holidays as needed. Anticipated travel level: Moderate (20-45%)

L3: The base range for this position is $60,000 - 65,000. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee's/applicant's background pertinent experience, and qualifications

Octagon's comprehensive benefit package includes:

• Unlimited PTO policy - we understand you need time for play!
• Competitive medical/dental/vision insurance plans with FSA/HSA and Dependent Care FSA options. Pet Insurance for those who need it too!
• Generous Family and Parental Leave Policy (12 weeks) with eligibility extended to all parents regardless of gender or primary/secondary caregiver status
• Access to our parent company (IPG) Savings plan (401K program) with company match as well as an Employee Stock Purchase Plan (ESPP)
• Pretax Transportation/Commuter Benefits and Parent Travel Program
• Dedicated Mental Health resources including Headspace membership, Employee Assistance Program (CCA) and more
• Discount portal for everyday goods and services
• Employee Resource Groups and inclusive diversity programming and initiatives
• Personal Development programs

Octagon is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, protected veteran status, or any other basis prohibited by law.

#LI-JR1