Manager OSD *Hybrid*
 Providence Health & Services | |
life insurance, parental leave, 401(k)
| |
 United States, Alaska, Anchorage | |
 Nov 14, 2025 | |
|
Description The Manager, Operations and Service Delivery role provides leadership of the vision of Operations and Service Delivery (OSD) by providing and holding OSD caregivers accountable for an outstanding experience that simplifies, innovates, and anticipates how to ease the way of our core leaders and caregivers. The Manager, Operations and Service Delivery is responsible for developing and leading several key areas within Operations and Service Delivery (OSD): Experience strategy - services delivered to executives, physicians, core leaders, caregivers and Field HR by Operations and Service Delivery and contracted vendors. This includes creating, defining and implementing the vision across Operations and Service Delivery which includes customer service interactions, artificial intelligence & services provided through chat bots and processing robotics. The leader must be forward-thinking to deliver innovative and integrated services and continually look for opportunities to improve services through technology. 2) Partnership with vendors ensuring that vendors provide a high level of service. 3) Collaboration with team to find ways to deliver the highest level of customer service. 4) Continuous Improvement - works collaboratively with OSD leaders, Field HR and COE leadership to identify opportunities to streamline, standardize and modernize processes through centralization in OSD or vendor and/or automation 5) Drives analytical & data-driven decision-making, continually improves operational performance & results of OSD and vendors. 6) Develops and implements new initiatives to support caregivers and core leaders (e.g., implements caregiver support model that focuses on 'moments that matter' in caregiver life-cycle from hire to retirement). Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Human Resources and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required qualifications:
Preferred qualifications:
Salary Range by Location:
Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act." About the Team Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. Requsition ID: 397962 Company: Providence Jobs Job Category: HR Generalist Job Function: Human Resources Job Schedule: Full time Job Shift: Day Career Track: Leadership Department: 4002 SS HR OPS SERV DELIV Address: WA Renton 1801 Lind Ave SW Work Location: Providence Valley Office Park-Renton Workplace Type: On-site Pay Range: $58.79 - $92.82 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. | |