Treasury Management Operations Analyst

Build Your Future Here:

Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well, you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals.

Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since its inception in 2003.

We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank:

• American Banker Best Banks to Work For in 2021, 2022, 2023, 2024 and 2025
• Top Workplaces USA national award in 2022, 2023, 2024 and 2025
• Newsweek's America's Best Banks 2023 and 2024
• Newsweek's America's Greatest Workplaces 2024 and 2025
• Forbes America's Best Banks 2024 and 2025
• Forbes Best-in-State Banks 2020, 2021 and 2025

At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation, and holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/

Our associates are each accountable for living the culture and values of the organization. This includes ensuring actions and behaviors create a positive and collaborative work environment, always acting with integrity and professionalism and providing extraordinary customer service. Our goal is for you to be successful; to that end being reliable in terms of ensuring you are at work on time and work your schedule as well as actively pursuing your performance objectives, will be fundamental in your contributing to the teams' success as well as the organization.

Job Purpose:

This position will assist in the development and support of all Treasury Management Products and Services (including Account Analysis, Remote Deposit Capture, ACH (automated clearing house), Wire Transfer, Positive Pay and other future payment channels. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and adhering to policies and procedures as defined. The position will also be responsible for processing all aspects of implementation and billing for Treasury Management solutions. Will be responsible for collecting documents, forms, and any other tasks related to implementations, billing and risk reviews.

Job Duties:

• Participates in the operational support and the development of the bank's Treasury Management products and services as they are developed and evolve.
• Will serve as point of communication with related Treasury Management vendors and other internal teams as needed or assigned to support Treasury Management services.
• Will oversee Treasury Management risk review processes as assigned.
• Delivers product and service reports to Management on weekly, monthly and quarterly basis, as requested.
• Will assist in onboarding and training of Treasury Management Specialist as needed.
• Reviews system upgrades and enhancements as assigned.
• Will be responsible for working with Treasury Management Operations Manager and product development teams to plan and implement as needed.
• Ensure client satisfaction through taking ownership and delivering timely resolution of client action items.
• Provide feedback to manager on ways to streamline the implementation process or improve the overall client experience.
• Take ownership and facilitates the implementation and maintenance requests.
• Responsible for creating, maintenance, and maintaining billing for all Treasury Management solutions.
• Serves as back up to TM Operations Manager when needed to send out alerts and notifications to the sales and service teams of operational problems affecting customers within the TM products.
• Direct participation in bank audits with auditors for Crowe, BSA, FRB, etc.with ACH, RDC and other TM services as asked or needed related to all Treasury Management solutions and functions.
• Coordinates communication with Treasury Management Officer, Client Advisor, and Business Support, and Retail during implementation or maintenance period.
• Identify potential problem areas during the implementation processes based on experience with past implementations. Proactively addresses these areas by offering suggestions and alternative solutions.
• Monitors the Implementation Request Form to quickly assume ownership of an escalation and take the necessary action to resolve the issue or request.
• Adheres to quality standards set forth for all implementation requests.
• Process and maintain Repo setups and reporting.
• Responsible for updating and maintaining Account Analysis (bank business service charge system).
• Will perform special projects as assigned.

Education, Job Skills and Qualifications:

• High School Degree, GED or foreign equivalent required.
• Demonstrated understanding of Treasury Management products and services
• 3 years of Treasury or Commercial experience with knowledge of numerous Treasury Management products required.
• Strong verbal and written communication skills.
• Must be detail oriented and possess critical thinking skills.
• Ability to work collaboratively in a cross-functional team environment.
• Ability to prioritize, multi-task and be flexible.
• Strong knowledge of payment systems, depository products, and operational delivery within a financial institution.
• Working knowledge of rules, regulations and laws relating to Treasury Management services to include NACHA rules.
• Willing to participate in continuing education courses as needed
• Effective organizational skills
• Strong ability to multi-task and prioritize time sensitive issues.
• Strong knowledge of Microsoft Word and Excel
• Ability to work with a broad range of internal and external business partners in a collaborative environment is essential

Basic Qualifications:

• High School Degree, GED or foreign equivalent required.
• 3 years of Treasury or Commercial experience with knowledge of numerous Treasury Management products.

Equal Opportunity Employer M/F/Disabled/Vet;

If you are unable to complete this application due to a disability, contact humanresources@pebo.com to ask for an accommodation, alternative application process or other inquires.