New

Printer Technician (Onsite Support Associate) - Level II

TEKsystems
$20.00 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Pennsylvania, Tunkhannock
Nov 18, 2025
About the Role We are seeking a* Printer Technician / Onsite Support Associate - Level II* to provide technical support and ensure smooth operation of printing devices and related systems at customer sites. This role involves monitoring systems, troubleshooting printer issues, managing consumables, and delivering exceptional customer service. You will also perform routine installations, execute scripted change management activities, and adhere to IT service management processes. Key Responsibilities * Monitor and troubleshoot printer hardware/software issues. * Manage consumable inventory; replace toner, paper, and other supplies. * Clear paper jams and assist end users with device functionality. * Coordinate with HP for branded support and escalate issues as needed. * Collect usage data and swap devices with spares when necessary. * Execute approved change management activities following ITIL processes. * Maintain production goals and ensure compliance with data confidentiality standards. * Report customer dissatisfaction to Customer Service Manager (CSM) or Service Delivery Manager (SDM). Required Skills & Qualifications * Technical Skills: * Printer troubleshooting and maintenance experience. * Basic hardware/software knowledge. * Proficiency in Microsoft Excel for tracking usage. * Soft Skills: * Strong customer service and communication skills. * Ability to work independently and meet deadlines. * Education & Experience: * High School Diploma or equivalent. * 2-5 years of related experience in technical support or maintenance roles. Preferred Skills (Nice-to-Have) * Familiarity with ITIL processes. * Basic knowledge of cloud platforms (AWS/Azure) and Linux. Why Join Us? * Opportunity to work in a dynamic, customer-focused environment. * Gain hands-on experience with technical troubleshooting and IT service management. * Competitive compensation and growth potential. Job Type & Location This is a Contract position based out of Tunkhannock, PA. Pay and Benefits The pay range for this position is $20.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tunkhannock,PA. Application Deadline This position is anticipated to close on Nov 28, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.