New

Knowledge and Systems Process Manager

Rutgers University

life insurance, employee discount

United States, New Jersey, New Brunswick

Nov 19, 2025

Position Details

Position Information

Recruitment/Posting Title	Knowledge and Systems Process Manager
Job Category	Staff & Executive - Human Resources
Department	UHR- Human Capital Management
Overview	Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey's preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses. For two consecutive years, Rutgers is ranked on Forbes' list of America's Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication's 2023 list. Rutgers' commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation's military veterans, and ensuring accessibility and accommodation for individuals with disabilities. University Human Resources ( UHR) supports the Rutgers mission as an institution of prominence, preeminent in research, teaching, service, and clinical care. We strive to provide the highest level of customer service in delivering a comprehensive network of programs, services, and expertise to attract, retain, and develop diverse and highly skilled top talent.
Posting Summary	Rutgers, The State University of New Jersey is seeking a Knowledge and Systems Process Manager for the University Human Resources ( UHR) Service Center team. The Knowledge and Systems Process Manager is responsible for organizing, maintaining, and optimizing the flow of HR information within the university, ensuring accurate, accessible, and actionable knowledge is available to employees and stakeholders. This position plays a critical role in enabling employees to quickly and confidently find answers to HR-related questions by maintaining high-quality, up-to-date knowledge content. This role also works in partnership with the UHR Strategy Team and OIT to ensure the AI's responses are informed by accurate and current content. Among the key duties of the position are the following: Creating, Maintaining and Sharing HR Knowledge Ensures that HR knowledge is readily accessible to the right people at the right time. Ensures the accuracy, relevance, and usability of the knowledge base that powers AI-driven self-service support. Works with HR professionals and other stakeholders to identify knowledge needs, capture expertise, and promote knowledge sharing. Partners with subject matter experts across HR, Payroll, Benefits, and related functions to create, review, and update content in the HR knowledge base. Assesses the effectiveness of knowledge management initiatives and making adjustments to optimize processes and systems. Ensures the knowledge base supports an exceptional employee experience and aligns with Rutgers' policies, procedures, and digital service strategy. Knowledge Asset Organization & Maintenance Organizes, catalogs, and maintains all training and reference materials in a structured, user-friendly format across Rutgers' internal systems (e.g., learning management systems, HR portals, and knowledge bases). Develops and implements workflows for capturing, reviewing, and retiring outdated materials as needed. Identifies gaps in existing knowledge and collaborates with relevant stakeholders to develop new content that addresses user needs. Knowledge Strategy & Continuous Improvement Gathers and acts on feedback from end users and internal staff to refine processes, tools, and structures supporting knowledge management. Tracks and analyzes usage patterns of knowledge materials to inform future training priorities and process improvements. Conducts regular audits of knowledge assets to ensure content accuracy, consistency, and alignment with Rutgers' current practices. Serves as a member of the Knowledge Management Committee, guiding and overseeing the implementation and continuous improvement of knowledge management practices within the university. Additional Duties including, but not limited to the following: Supports staff through informal coaching, training sessions, and job aids related to creating and updating knowledge content. Partners with UHR leadership, systems support teams, and data analysts to align system functionality with HR operational goals and user needs.
FLSA	Exempt
Grade	06
Salary Details
Minimum Salary	82166.000
Mid Range Salary	104002.000
Maximum Salary	125837.000
Offer Information	The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.
Benefits	Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include: Medical, prescription drug, and dental coverage Paid vacation, holidays, and various leave programs Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options Employee and dependent educational benefits (when applicable) Life insurance coverage Employee discount programs
Position Status	Full Time
Working Hours
Standard Hours	37.50
Daily Work Shift
Work Arrangement	Consistent with the current application of Rutgers Policy 60.3.22, this position may be eligible for a hybrid work arrangement. The flexible work arrangements outlined in Rutgers Policy 60.3.22 are part of a pilot program that is effective September 1, 2022 through January 31, 2026. Therefore, there is no guarantee that this flexible work arrangement will continue beyond that date. Flexible work arrangements are not permanent, are subject to change or cancellation and contingent on the employee receiving approval in the FlexWork@RU Application System. Additional information may be found at https://futureofwork.rutgers.edu.
Union Description	Administrators Confidential
Payroll Designation	PeopleSoft
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	ABP

Qualifications

Minimum Education and Experience	Bachelor's degree preferably in Human Resources, Communications, Information Management, Instructional Design, or a related field and five years of relevant experience or an equivalent combination of education and/or experience.
Certifications/Licenses
Required Knowledge, Skills, and Abilities	Experience in knowledge management, content development, or HR service delivery in a complex organizational setting. Strong writing, editing, and communication skills, with a focus on translating technical or policy information into clear, accessible content. Experience working with knowledge management platforms, content management systems (CMS), or service management tools (e.g., ServiceNow, Salesforce, Oracle HCM). Proficiency in using knowledge management systems, content management systems, and other relevant software. Ability to analyze information, identify knowledge gaps, and develop solutions to improve knowledge management processes. Proven ability to collaborate effectively across departments and with technical and non-technical stakeholders. Ability to manage projects, prioritize tasks, and meet deadlines. Ability to work effectively with others, build relationships, and foster a collaborative environment. Detail-oriented with excellent organizational and project management skills
Preferred Qualifications	Advanced organizational skills and understanding of basic project management principles. Demonstrated experience managing multiple priorities at once, with attention to accuracy and detail. Advanced knowledge of content management, including creating knowledge management structures, indexing, and creating taxonomies. Demonstrated experience working with content management systems. Superior ability to communicate effectively and professionally both verbal and written. Self-starter who can deliver quality work with minimal supervision. Ability to quickly adapt and successfully pivot when changing business needs and requests are presented. Willingness to learn and actively seek out information to better maintain, update, and store materials. Familiarity with AI chatbots, digital self-service tools, or conversational AI systems.
Equipment Utilized	Computer/laptop, MS Outlook, PeopleSoft, Oracle HCM Cloud, ServiceNow, Microsoft Office Applications, MS Teams and Zoom.
Physical Demands and Work Environment
Special Conditions

Posting Details

Posting Number	25ST2400
Posting Open Date	11/18/2025
Special Instructions to Applicants
Regional Campus	Rutgers University-New Brunswick
Home Location Campus	Rutgers University - New Brunswick
City	New Brunswick
State	NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement