Care Coordinator I

Weekend Shift: Sat/Sun 9:30am - 6pm & 3 days during the regular work week M-F 9:30am - 6pm

JOB SUMMARY:

The Care Coordinator I serves as a dedicated contact for patients and caregivers. The Care Coordinator I will have a strong understanding of the patient forward mission and will need to be a collaborator with strong communication skills.

This is a full time, non-exempt position, reporting to the Manager, Care Center, based in our Portsmouth, NH office location.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Completes inbound and outbound phone calls
• Interface directly with patients and caregivers to support their treatment journey by explaining device logistics, providing travel and technical support, and placing supply and equipment ordersWorks to ensure patients feel valued, secure and confident with starting and staying on treatment
• Comfortable offering and attending video calls with patients and caregivers
• Data entry and documentation management via company specific CRM and ERP platforms according to SOPs
• Operates under close direction of Care Center leadership
• Provide occasional on-call coverage, on a rotating schedule, as needed outside of normal business hours (including weekends and holidays), and for scheduled team/company meetings or events

QUALIFICATIONS/KNOWLEDGE:

• 2-year college degree preferred
• Patient-facing health care experience preferred
• Basic knowledge of Medicare, managed care, third-party payers and Medicaid is a plus.
• Knowledge of Protected Health Information and The Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy and Securityguidelines.
• Working knowledge of legal and regulatory environment, with corresponding Guidelines (ACHC, ACCME, AdvaMED, FDA,)
• Solid working knowledge in the use of Excel, Word, and Outlook
• Ability to speak and understand Spanish is preferred

OTHER:

• Ability to move equipment weighing up to 50 pounds
• Access to a quiet and private work space with reliable internet and telecommunications infrastructure to support work. This role may be fully remote if not local to NH, or hybrid if close in proximity to our Portsmouth, NH office location. If remote - must be able to travel to Portsmouth, NH or other company locations for initial onboarding and training, and 1-2 times a year for additional training and/or team events

ABOUT NOVOCURE:

Our vision

Patient-forward: aspiring to make a difference in cancer.

Our patient-forward mission

Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.

Our patient-forward values

- innovation

- focus

- drive

- courage

- trust

- empathy