Cashier - Star Service

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Hard Rock Hotel

Join the band and deliver show-stopping service at one of the coolest hotels on the planet, designed as a rock star's mansion.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more
• Many of our Leadership positions are bonus eligible

What We're Looking For:

As a detail-oriented and guest-focused Room Service Cashier, you will be the central point for processing in-room dining orders and ensuring accurate billing. Your role is essential in creating a seamless and personalized experience for guests-from the moment they place an order to the final check. By combining accuracy, efficiency, and exceptional service, you help deliver the quality and hospitality that define our brand.

Who You Are:

• Service-Oriented Professional: You take pride in delivering courteous, efficient service that enhances the guest experience.
• Reliable and Punctual: You consistently arrive ready to work, maintaining focus and professionalism throughout every shift.
• Detail-Focused: You ensure every order is processed accurately, every payment handled correctly, and every guest interaction reflects care and precision.
• Team Player: You collaborate closely with culinary, room service, and front-of-house teams to keep operations smooth and timely.
• Flexible and Adaptable: You thrive in fast-paced environments, managing multiple tasks while staying calm and organized.
• Veterans and military spouses are encouraged to apply.

What You Will Do:

• Accurately process guest orders for in-room dining, ensuring all details are correct.
• Handle cash, credit card, and room charge transactions in compliance with hotel standards.
• Maintain accurate records of all transactions and reconcile cash drawer at shift end.
• Communicate effectively with culinary and service teams to ensure timely delivery of orders.
• Answer guest inquiries regarding menu items, pricing, and service times with professionalism.
• Monitor and update order status in the POS system to ensure accuracy.
• Assist with packaging and organizing orders for delivery when needed.
• Follow all hotel policies and procedures, including cash handling and security protocols.
• Adhere to health and safety guidelines, including food handling regulations.
• Participate in regular training sessions and team meetings.
• Maintain regular and reliable attendance in alignment with company standards and operational needs.
• Embrace flexibility by performing other duties as assigned to support team and organizational goals.

Your Qualifications Include:

• Proficiency with POS systems and basic computer skills required.
• Proven experience working in high-volume Food and Beverage operations preferred.
• Previous experience in cashiering, hospitality, or food service preferred.
• Strong organizational skills.
• Excellent customer service skills.
• Excellent English communications skills, written and verbal required.
• Ability to work flexible schedule to include AM/PM, weekends and holidays required.
• High school diploma or equivalent.

Who You Will Supervise:

N/A