Rooms Controller/Staff Accountant

About Us

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Essential Duties and Responsibilities

• Assign rooms based on guest requests and preferences when possible.

• Assist the Director of Operations in sending recaps from weekly Operations meetings to all department heads.

• Pre-register designated guests and prepare key packets for special groups.

• Organize and coordinate check-in and pre-registration procedures for arriving groups.

• Review, track, and accommodate requests for room and check-out changes when possible. Communicate the status to appropriate departments.

• Review/monitor out-of-order rooms daily.

• Monitor the queue status and communicate with appropriate departments to ensure guests can check in by 4 pm at the guaranteed check-in time.

• Follow up on daily credit limits and secure valid payments.

• Perform duplicate reservation checks and block rooms.

• Run daily reports, verify rate variance, double-check OTA VCC as a second set of eyes from the reservations department, monitor Guest Recovery Adjustment daily, and communicate this to FO management and DOO.

• Follow up with guests to ensure their requests or problems have been met to their satisfaction, especially all VIPs, special guests, and requests by performing post-arrival calls.

• Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

• Monitor Synergy overdue items and generate daily reports for FO leadership, DOO, Chief ENG and Director of ENG.

• Assist DOO in communicating with ENG leaders to track the PM program.

* Sort and verify accuracy of Night Audit work (primarily receivables aspect), i.e. including reconciliation of banquet check extensions, coding of banquets at cost, review and route sales and promotion checks with back-up. Record department administration phone calls and inform Controller of any potential concern.

* Assist in reconciling open account status items.

* Input General Cashier Summary and maintain binder.

* Verify that purchasing procedures are followed, i.e.: purchase order price compared to invoice price, purchase order quantity compared to invoice quantity, ensure that the purchase order number is valid. Maintain an accurate, up to date Purchase Order Log.

* Route invoices with purchase order attached to department heads and Executive Committee members for approval. Ensure account coding is accurate and all invoices are being returned on a timely basis.

* Process all approved invoices for payment, ensure all appropriate signatures and back-up attached.

* Pay all hotel invoices in a timely manner ensuring accuracy of amount paid, account coding, invoice extension and that all discounts are taken.

* Handle all vendor inquiries and reconcile vendor statements.

* Maintain open invoices file, paid invoices file and voided check file in an organized and up-to-date manner.

* Interface checks and submit a log of all manual checks to the Controller.

* Comply with attendance rules and be available to work on a regular basis.

* Perform any other job-related duties as assigned.

Qualifications and Skills

• Bachelor's Degree in Accounting preferred.

• Accounting and Hotel experience preferred.

• Strong organizational skills with attention to detail.

• Ability to compile facts and figures.

• Ability to operate personal computer and calculator.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

The Bayside Mindset
At Wyndham San Diego Bayside, hospitality is a lifestyle and a shared rhythm-rooted in coastal ease, powered by genuine care, and inspired by the spirit of San Diego. Our culture flows like the ocean: warm, inviting, and full of soul. We welcome every guest like a neighbor, blending coastal luxury with personalized service and a sense of place that feels like home. For our team, it is pride in purpose, strength in support, and the freedom to shine-creating unforgettable moments together."
"Where sunsets meet smiles, and community meets care."

Apply today and bring your talent to the Bay where we are creating unforgettable moments for our guest and our team!

Compensation

Benefits

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.