Help Desk Technician (Hybrid)

Help Desk Technician (Hybrid) - Riverview, FL

Riverview, FL | Hybrid (In Office 3 Days/Week) | Full Time

Metrohm USA is hiring a Help Desk Technician to deliver top-tier IT support across our growing team. If you're tech-savvy, people-focused, and thrive in a fast-paced environment, this is your chance to make a real impact.

What You'll Do

• Lead and resolve help desk tickets (hardware, software, access, connectivity)
• Support both in-office and remote users
• Set up and manage devices, accounts, permissions, and mobile tech
• Maintain servers, virtual machines, and software licenses
• Collaborate with Global IT and assist on special projects

What You Bring

• 2+ years' experience in IT support (50+ users)
• Strong Windows, Active Directory, and Office troubleshooting skills
• Knowledge of VPNs, servers, firewalls, and security tools
• Great communication and problem-solving skills

Hybrid Schedule

Work on-site 3 days per week in our Riverview, FL office. Work schedule is Monday-Friday, 8 hours per day.

Additional Requirements

• Must successfully complete a pre-employment background check
• Must pass employment and education verification
• Must pass a 10-panel drug screening (including marijuana)

Benefits That Work for You

• Medical, dental & vision coverage
• Company-paid life & disability insurance
• 401(k) with company match
• Tuition reimbursement
• Generous paid time off
• Supportive, team-first culture

Diversity, Equity & Inclusion

Metrohm USA is an Equal Opportunity Employer committed to building a diverse and inclusive workforce. We welcome applicants of all backgrounds and identities, including protected veterans and individuals with disabilities.

Ready to join a global leader in scientific innovation?
Apply today at www.metrohm.com
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