Business and Data Analyst, Education North America Lead

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Reports to: Manager, Education Global Data & Analytics

Location: Remote within US (not limited to the states that the job is tagged to)

Job Summary

The Business Analyst supports the Genesys Education organization by transforming complex data into clear, actionable insights that drive operational efficiency and supports data-driven decisions making. Using Snowflake and Tableau, this role develops scalable dashboards, reports, and analyses that help stakeholders understand consumption and performance trends and helps to identify opportunities for improvement. The ideal candidate is highly analytical, fluent in SQL, and able to collaborate across teams to drive Education's data strategy and support operational growth.

Key Responsibilities:

Data Analytics & Insights

• Extract, transform, and analyze data from various sources, to include platforms such as Snowflake to identify performance trends, key metrics, and opportunities for improvement.

• Build statistical models and data outputs to support strategic planning and operational decision-making.

• Help to provide insights and recommendations to leadership based on data-driven findings

Reporting & Dashboard Development

• Assist in the design, development, and maintenance of Tableau dashboards that provide key performance indicators (KPIs), learner outcomes, training effectiveness, and operational metrics.

• Create automated and scalable reporting solutions that simplify access to data and insights for cross-functional use.

• Drive regular touchpoints with various stakeholders to continuously refine dashboards based on evolving business needs and stakeholder feedback.

Collaboration & Stakeholder Engagement

• Work closely with cross-functional teams to understand data needs and deliver actionable insights.

• Lead data-driven discussions and support leaders in interpreting analytics to guide strategic decisions.

• Translate complex analytical concepts into clear, accessible language for non-technical audiences.

Strategy & Process Improvement

• Ability to assist in the development of a long-term analytics strategy for the Education organization.

• Ability to identify opportunities to improve on data governance, reporting processes, and analytical frameworks.

• Support projects focused on enhancing operational efficiency and program performance with the use of data outputs and metrics.

Skills &Requirements

• BA/BS inBusiness or related field or MBA

• 3-5 years of related operations and job experience

• Strong skillset in SQL, data modeling, Tableau, Snowflake and analytics tools; familiarity with data w

  arehouse concepts and Snowflake architecture.

• Proficiency in Excel; experience with complex formulas and data presentation

• Working knowledge of data modeling , ETL concepts, and analytics best practices

• Ability to clearly communicate insights, both verbally and visually, to stakeholders at all levels

• Comfortable working across teams, building strong relationships, and influencing decisions through data

• Ability to quickly understand complex software andconcepts

• A drive to learn and master new technologies and techniques.

• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks anddemands

• Ability to take initiative and beproactive

• Ability to work independently and beresourceful

#LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.