Sr. Performance Improvement Specialist

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Johns Hopkins Sightline: Unleash Your Impact

The Johns Hopkins Sightline Business Modernization Project is more than just a job - it's a mission. We're tearing down walls to unleash the full potential of our people. Baltimore, ranked a top 2024 destination by the New York Times, is your backdrop as you join a dynamic and entrepreneurial team to reimagine the way Johns Hopkins works. We're not just simplifying processes and transforming technology - we're empowering people to focus on what matters most: research, teaching, patient care, and community impact.

Does this sound like you?

• Thrive in fast-paced environments with daily new challenges and opportunities.
• Are passionate about simplifying complex systems to change people's lives.
• Believe in transformation that empowers, not hinders, the front-line people.
• Have experience in process improvement, technology implementation, or project management.
• Enjoy analytical thinking and problem-solving.
• Communicate clearly with a team.
• Possess a desire to grow and learn.

Joining Sightline means you'll:

• Work with cutting-edge technology.
• Join a collaborative team of experts in higher education and healthcare.
• Build new skills with a team that encourages creativity, innovation, and personal growth.
• Gain valuable experience and expertise in process improvement, technology implementation, and change management.
• Enjoy a competitive salary and benefits package that includes health insurance, retirement savings plans, telework options, and generous paid time off.

Become an architect of change and help shape the future of Johns Hopkins University and Medicine alongside a passionate team in Baltimore's vibrant hub.

Candidates with experience in Workday and/or SAP are strongly encouraged to apply.

Summary

The Senior Performance Improvement Specialist for the Johns Hopkins Health System is responsible for managing and facilitating the identification, implementation, and ongoing measurement of multiple, complex projects under limited guidance, thereby improving the effectiveness and quality of healthcare. The senior specialist consistently applies improvement methodology coupled with change management strategies to projects to design new systems and processes well, while re-engineering existing processes and systems to improve operational safety and quality of care. The senior specialist will assist in creating a culture of continuous improvement by demonstrating a passion for change while managing multiple high-level projects.

Knowledge and Skills

Advanced knowledge of project management, standard process improvement methodologies, planning, and administrative theory.
Demonstrate advanced knowledge in the use of a diverse set of methods for developing processes and changes that lead to improvement, data analysis, and simulation modeling.
Apply specialized skill set for accelerated change and waste reduction to accomplish entity goals around opportunities for improvement.
Demonstrate advanced knowledge of process improvement tools and their applicability in a healthcare setting.
Demonstrate strong communication, analytical, and decision-making skills consistently to effectively lead teams and drive projects to completion.
Demonstrate ownership of assigned, complex projects and the expertise to guide others as a subject matter expert.

Analytical ability to identify and illustrate relationships among complex activities.
Advanced in spreadsheet, database, presentation, and word processing software.
Ability to generate change through influence rather than authority, using a proven framework to direct and accelerate organizational transformation.

Provide workgroups, committees, and task forces with exceptional facilitation, educational, and communication skills, both written and verbal.
Use effective chartering techniques to appropriately and efficiently scope projects and link them to the organization's overall strategic plan and key work processes.
Work independently and intentionally to complete projects according to agreed-upon project timelines, achieving milestones and deliverables as per the plan.
Use proven methods to work more effectively with colleagues, organize and lead improvement teams, and handle difficult conversations, coupled with strong consultative skills.

Education: A Bachelor's degree in Business, Health Administration, or another relevant field is required. A Master's degree in Business, Health Administration, or other relevant field is preferred.

Work Experience: Minimum five (5) years of experience working in an operational environment in healthcare that must include two (2) years of experience in supporting organizational change, Project Management, Change Management, and Performance/Process Improvement. Consultant experience desired.

Required Licensure, Certification

Completion/Certification of Project Management Professional (PMP), Six Sigma, Lean, or similar training as designated by the department within 1 year of hire and/or promotion into the position.

Salary Range: $37.04 /hour - $61.16 /hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.