Acara Solutions is seeking an experienced
IT CSS Tech II to support our client's IT team onsite in Binghamton, NY. This role supports end users by resolving hardware and software problems, installations of applications, and deployment of new technology, working within a service desk ticket system maintaining service level agreements.
Essential Duties and Responsibilities:
- Performs client setup at desktop level - installing, upgrading, implementing and configuring operating systems, applications, software, and hardware.
- Troubleshoots problems with computer systems, including hardware and software, e-mail, network and peripheral equipment; makes repairs and corrections where required.
- Escalate complex software, hardware, or network/workstation calls to the appropriate staff.
- Supports remote computing and telecommuting clients
- Documents issue resolution using the service desk ticketing system.
- Works with vendors to request service regarding software and hardware failures under maintenance.
- Evaluate software and hardware for functionality and ease of use for integration into our environment.
- Liaises with other departments, partners and vendors.
- Exercises responsibility for the integrity, security, and maintenance of the systems.
- Provides cross training to other staff members.
- Experience supporting a network/platform of multiple client systems (Windows, Linux, Thin-Clients)
- Experience supporting client-issues with Multi-Factor Authentication (MFA) Platforms and Federation Services (NetIQ, ADFS, Duo, SAML, etc.)
- Experience supporting Windows Server technologies (2008 R2-2016 preferred), Active Directory, DFS, DNS, DHCP, and Group Policy management.
- Endpoint management/reporting using Enterprise Antivirus Management server technologies (TrendMicro, Symantec Enterprise Protection Manager, etc.)
- Provide support on Microsoft Active Directory, exchange 2013 and Microsoft Office Suite 2016.
Compensation: $30-38 Hourly
Shift: 1st
Schedule: 5x40 Monday-Friday
About Acara Solutions
Acara is a premier provider of recruiting and workforce solutions-we help companies compete for talent. With a legacy of experience in a variety of industries around the world, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide. Required Qualifications:
- High School Diploma
- 3 years of field service tech
Preferred Qualifications:
- Excellent customer service skills.
- Knowledge of Microsoft Lync/Skype for Business.
- Knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc)
- Ability to manage multiple tasks, while effectively focusing on priority issues while staying within service level agreement targets.
- Ability to create, document, and follow processes and procedures.
- Able to understand the core of the client's issues and solve them expeditiously.
- Able to identify trends in helpdesk calls to identify core problems and client trends.
- Good diagnostic and troubleshooting skills
- Excellent written and verbal communication skills are required.
- Must be capable of explaining and instructing technical data in non-technical terms.
- Possess the ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
Additional Information:
Upon offer of employment, the individual will be subject to a background check and a drug screen.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
Apply
|
Aleron
Jan 07, 2026