ucbCARES Engagement Science Partner

Make your mark for patients

We are looking for an Engagement Science Partner who is empathetic, clinically knowledgeable, and servicedriven to join our UCBCares team, based out of our US Headquarters outside of Atlanta, GA.

About the role

You will serve as a trusted clinical resource providing education and support to patients, caregivers, and healthcare professionals. You will triage and respond to inquiries related to product information, access, adverse events, and general patient support while delivering an exceptional customer experience.

Who you'll work with

You will collaborate closely with crossfunctional internal partners, including medical, safety, access, and customer experience teams. You'll also interact directly with patients, caregivers, and providers as a frontline representative of UCBCares.

What you'll do

• Provide education and support to patients, caregivers, and healthcare professionals on products, resources, and services.
• Respond to inbound inquiries with empathy, professionalism, and customerfirst focus.
• Identify and resolve barriers related to product access, insurance, reimbursement, and general support.
• Accurately document all interactions in CRM systems and escalate appropriately.
• Ensure timely followup and resolution of inquiries while maintaining compliance (HIPAA, FDA, SOPs).
• Share insights with UCBCares leadership and maintain uptodate product knowledge.

Interested? For this role we're looking for the following minimum requirements:

Minimum requirements

• Active Registered Nurse (RN) license.
• Minimum 3 years of clinical experience with patient education or support responsibilities.
• Experience in patientfacing or customer service roles.
• Strong interpersonal and communication skills.
• Experience using CRM systems.

Preferred qualifications

• BSN degree.
• Ability to translate complex clinical information into patientfriendly language.
• Strong problemsolving and conflictresolution skills.
• Demonstrated empathy, patience, and customerfirst mindset.
• Ability to work independently and collaboratively within multidisciplinary teams.
• Skilled in prioritizing and multitasking in a fastpaced environment.

This position's reasonably anticipated base salary range is $108,000 To $141,800 per year. The actual salary offered will consider internal equity and may also vary depending on the candidate's region, job-related knowledge, skills and experience, among other factors.

Are you ready to 'go beyond' to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!

About us
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are over 9.000 people in all four corners of the globe, inspired by patients and driven by science.

Why work with us?
At UCB, we don't just complete tasks, we create value. We aren't afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We 'go beyond' to create value for our patients, and always with a human focus, whether that's on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.

At UCB, we've embraced a hybrid-first approach to work, bringing teams together in local hubs to foster collaborative curiosity. Unless explicitly stated in the description or precluded by the nature of the position, roles are hybrid with 40% of your time spent in the office.

UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable federal, state, or local law. UCB invites you to voluntarily self-identify during the application process. Provision of self-identification information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your application for employment, your employment with UCB, or otherwise subject you to any adverse treatment. Any information you provide will be considered confidential and will be kept separate from your application and/or personnel file and will only be used in accordance with applicable laws, orders, and regulations.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on US-Reasonable_Accommodation@ucb.com for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.