Client Services Executive

Due to growth, we are adding a Client Services Executive (CSE) to our team!

The Client Services Executive (CSE) is responsible for the co-development of long-term account strategy for their assigned clients. Working with subject matter experts, the CSE will be for responsible for identifying "up sell" and expansion opportunities and communicating these opportunities appropriately to be incorporated into the annual strategic business plan. The CSE will be responsible for client retention, achieving corporate strategic goals relative to client base, and overall customer satisfaction, including solving customer issues relative to their contracts, reporting, and interface with the Clinical Account Executive for clinical issues. This position will require the ability to communicate across multiple organization levels and the ability to lead projects is required.

Is this you? Find out more below!

How do I make an impact on my team?

Delegate, support and provide guidance to colleagues in Senior CSC and CSC roles
• Pull data from 3-D and other tools to deliver facts-based presentations (including Strategic Business Plans, VALUE Summaries, and Performance Standard reports) to clients. Work closely with Clinical Account Executive on data, strategy, and the EpiphanyRx team approach to all meetings
• Ensure immediate Client Services team has a plan to mediate any unmet PGs moving forward; Client Services should always have a debrief with an internal department which has failed to meet a PG
• Client Services Executive should be able to perform both basic training and specialized training on client-facing platforms, as long as the client has placed this request ahead of time
• Facilitate resolution of escalated member/Client issues requests
• Manage Client and Advisor relationships and business activities
• Proposal creation
• Travel to Client sites
• Provide mentoring to the coordinator levels
• Other duties as assigned

What our team expects from you?

• Bachelor's degree in business, marketing, or related area preferred
• Valid State Driver's License & Automobile Insurance Policy required
• At least 3 years of successful experience interfacing directly with varied complex clients, preferably in healthcare, to manage existing Pharmacy Benefit Management clients required
• Ability and skills to prepare business plans and execute them appropriately to accomplish business objectives required
• Strong team orientation, commitment to sales, and client service and desire to succeed
• Willingness to travel as needed to meet goals required
• Excellent verbal and written communication, presentation and negotiation skills required
• PC skills; Microsoft Office, Email, and Internet required
• Knowledge of PBM or health care industry preferred
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Navitus?

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program - up to $750!

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