New

Director, Patient Financial Services

Rutgers University

life insurance, employee discount

United States, New Jersey, Piscataway

Jan 22, 2026

Position Details

Position Information

Recruitment/Posting Title	Director, Patient Financial Services
Job Category	Staff & Executive - Healthcare
Department	UBHC - Finance
Overview	Rutgers University Behavioral Health Care ( UBHC), established in 1971, offers a full continuum of evidence based behavioral health and addiction services for children, adolescents, adults, and seniors throughout New Jersey. UBHC's 1,060 experienced behavioral health professionals and support staff are dedicated to treatment, prevention, and education. UBHC, one of the largest providers of behavioral health care in the country, has a budget of $260 million and has 15 sites throughout New Jersey. Services are readily accessible and include: inpatient, outpatient, partial hospitalization, screening, crisis stabilization, family/caregiver support, community outreach and case management, supportive housing, supported employment, prevention and consultation, employee assistance programs, and a licensed therapeutic school from preschool through high school. Specialty services include the New Jersey suicide prevention helpline and peer help lines for police, veterans, active military, teachers, mothers of special needs children and child protective service workers. In FY2016, UBHC treated 16,199 consumers, had 24,502 admissions, and touched the lives of 19,441 individual callers through peer support. In addition, UBHC is the primary mental health training resource for the New Jersey departments of Human Services, Children and Families, and Corrections, delivering 16,000 trainings each year.
Posting Summary	Rutgers, the State University of New Jersey, is seeking a Director, Patient Financial Services in the Finance Department of Rutgers University Behavioral Health Care. The Director plans, organizes, staffs, directs and controls accounts receivable management, patient care billing, insurance verification, refund processing, and credit and collections for University Behavioral HealthCare. Management of the outpatient registration and inpatient admitting staff. Assists UBHC's Chief Financial Officer in the management of UBHC financial operations. Responsible for University Correctional HealthCare provider network claims processing. Among the key duties of this position are the following: Plans, directs and monitors the daily activities of the Patient Accounting staff. Monitors the daily activities of the staff to make maximum utilization of employees, equipment and materials within budgetary limitations. Establishes and maintains a positive working relationship with the Medical staff, Utilization Review, Clinical Records, and other departments. Develops and implements systems and procedures to accurately identify all billing services and achieve an optimal rate of collection.
FLSA	Exempt
Grade	34S
Salary Details
Minimum Salary	122448.000
Mid Range Salary	162217.000
Maximum Salary	201985.000
Offer Information	The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.
Benefits	Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include: Medical, prescription drug, and dental coverage Paid vacation, holidays, and various leave programs Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options Employee and dependent educational benefits (when applicable) Life insurance coverage Employee discount programs
Position Status	Full Time
Working Hours
Standard Hours	37.50
Daily Work Shift
Work Arrangement	Consistent with the current application of Rutgers Policy 60.3.22 or the applicable provisions of relevant collective negotiations agreements, this position may be eligible for a hybrid work arrangement. Flexible work arrangements are not permanent, are subject to change or discontinuation, and contingent on the employee receiving approval in the FlexWork@RU Application System.
Union Description	Executives and Directors
Payroll Designation	PeopleSoft
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	ABP

Qualifications

Minimum Education and Experience	Bachelor's Degree in Business Administration, Finance, Accounting or related field. Seven (7) years experience in Patient Financial Services, including Patient Accounting, Registration, Financial Counseling, third party insurance and coding techniques, of which at least three (3) have involved managerial responsibilities.
Certifications/Licenses
Required Knowledge, Skills, and Abilities	Knowledge of Admission/Discharge, transfer and billing systems is required. Outstanding human relations and leadership skills, and the ability to function in a team environment required. Demonstrated knowledge is necessary of how to accomplish superior performance in a unionized environment.
Preferred Qualifications
Equipment Utilized
Physical Demands and Work Environment	PHYSICAL DEMANDS: Position requires standing under 1/3 of the time, walking under 1/3 of the time, and sitting up to 2/3 of the time. Required to talk or hear over 2/3 of the time. Travel between sites is required. WORK ENVIRONMENT: Moderate noise (examples: business office with computers and printers, light traffic)
Special Conditions

Posting Details

Posting Number	26ST0104
Posting Open Date
Special Instructions to Applicants
Regional Campus	Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus	Piscataway (RBHS)
City	Piscataway
State	NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement