Director, Quality & Training -Subrogation

Who We Are

Machinify is a leading healthcare intelligence company with expertise across the payment continuum, delivering unmatched value, transparency, and efficiency to health plans. Deployed by over 75 health plans, including many of the top 20, and representing more than 170 million lives, Machinify's AI operating system, combined with proven expertise, untangles healthcare data to deliver industry-leading speed, quality, and accuracy. We're reshaping healthcare payment through seamless intelligence.

Location: Option 1: This role is fully remote and/or hybrid located in our La Grange, KY office based on candidate's location.

About the Opportunity

As a part of our Subrogation Division, the Quality & Training Director provides strategic leadership for all quality assurance, training, and performance development functions within the Subrogation Division. This role ensures consistent, accurate, and compliant work output across all teams by establishing quality standards, designing and delivering training programs, and driving continuous improvement initiatives. The Director partners closely with Team Operations, People Operations, Compliance, and Legal to support new-hire success, strengthen employee capabilities, and improve operational effectiveness, client satisfaction, and recovery outcomes.

What you'll do

• Foster and sustain a high-morale, positive team culture
• Develop, implement, and maintain a comprehensive quality assurance framework for all Subrogation processes, including Recovery, Enrichment, Research & Creation, and Streamline Recovery units.
• Establish quality scorecards, auditing methodologies, and calibration practices to ensure consistency and compliance.
• Conduct regular audits of case handling, documentation accuracy, system utilization, communication standards, and adherence to state/federal regulatory requirements.
• Identify trends, performance gaps, and risks; provide root-cause analysis and partner with Operations to implement corrective actions.
• Lead quality calibration sessions with supervisors, managers, and trainers to ensure standardized expectations.
• Prepare and communicate quality reports, dashboards, and insights to leadership.
• Lead the creation, delivery, and maintenance of new-hire remote training programs for all Subrogation roles.
• Oversee ongoing training initiatives, curriculum updates, and skill-building workshops for tenured employees and leaders.
• Partner with subject matter experts (SMEs) to develop job aides, playbooks, workflows, and standard operating procedures.
• Create structured remote onboarding plans to improve new-hire readiness, retention, and time-to-proficiency.
• Develop leadership training specific to subrogation processes, coaching techniques, and quality management.
• Identify and cultivate future leaders by providing mentoring, skill development, and consistent feedback
• Monitor operational KPIs and use data to recommend process improvements that support productivity, accuracy, and employee engagement.
• Collaborate with IT, Systems, and Process Improvement teams on enhancements to workflows, templates, job aides, and automation opportunities.
• Lead change management efforts when introducing new processes, tools, technologies, or policy updates.
• Work closely with supervisors and managers to strengthen coaching practices that support quality improvement.
• Provide coaching, guidance, and recommendations for performance improvement plans related to quality outcomes.
• Facilitate regular performance reviews and provide insights on employee skill gaps and development priorities.
• Review and report on monthly/yearly client SLAs
• Encourage staff to meet goals and embrace change while driving a positive culture
• Serve as a member of the Subrogation leadership team, contributing to strategic planning, capacity forecasting, and organizational design.
• Maintain strong partnerships with HR Business Partners to align training, quality, performance, and engagement strategies.
• Ensure all training and quality programs support compliance with client contractual obligations and industry regulations.
• Represent the Quality & Training function during client meetings, audits, and business reviews as needed.
• Maintain accurate and up-to-date documentation of all quality standards, training curricula, and audit results.
• Ensure training and quality programs adhere to regulatory requirements, confidentiality expectations, and internal policies.

What experience you bring (Role Requirements)

• Bachelor's degree in Business, Training & Development, Quality Management, or related field (preferred).
• 5+ years of experience in Subrogation, Claims, Recovery, or similar insurance/contact-center environment.
• 3+ years of experience in training, quality assurance, or leadership roles.
• Strong knowledge of subrogation workflows, claims systems, recovery regulations, and productivity metrics.
• Proven experience developing and delivering remote training programs.
• Excellent analytical, coaching, communication, and presentation skills.
• Proficiency with QA tools, LMS systems, reporting platforms, and Microsoft Office Suite.

What Success Looks Like...

After 3 months

• You will have a strong understanding of the role.
• You begin building relationships and collaborating with peers.
• You develop effective time and priorities management.
• You receive initial feedback about your performance and are using it to improve.
• You've gained confidence in your abilities and are starting to feel more comfortable in your role.

After 1 year

• You have mastered the tasks and responsibilities of the position, executing them with confidence and efficiency.
• You have established a strong network of internal relationships and are recognized as a key collaborator.
• You've been entrusted with greater responsibility indicating the company's confidence in your abilities.
• You see opportunities for career progression and personal development.

Pay range: $110,000 - $130,00 USD

This is a non-exempt/exempt position. For Salary position only: The salary range is for Base Salary.Compensation will be determined based on several factors including, but not limited to, skill set, years of experience, and the employee's geographic location.

What's in it for you

• PTO, Paid Holidays, and Volunteer Days

• Eligibility for health, vision and dental coverage, 401(k) plan participation with company match, and flexible spending accounts

• Tuition Reimbursement

• Eligibility for company-paid benefits including life insurance, short-term disability, and parental leave.

• Remote and hybrid work options

What values we'll share with you

• Ask why

• Think big

• Be humble

• Optimize for customer impact

• Deliver results

At Machinify, we're reimagining a simpler way forward. This begins with our employees. We are innovators who value integrity, teamwork, accuracy, and flexibility. We do the right thing, and we listen to the needs of our clients and their members. As tenured experts with unmatched experience, we champion diverse perspectives that help us to better understand and serve our clients.

Our values come to life through our culture. We embrace flexible working arrangements that allow our employees to bring innovation to life in the way that best suits their productivity. We work cross-functionally, abandoning silos, to bring innovative and accurate solutions to market. We invest in each other through ongoing education and team celebrations, and we give back to our communities through dedicating days for volunteering. Together, Machinify is making healthcare work better for everyone, and we're passionate about a future with better outcomes for all.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. Machinify is an employment at will employer. We participate in E-Verify as required by applicable law. In accordance with applicable state laws, we do not inquire about salary history during the recruitment process. If you require a reasonable accommodation to complete any part of the application or recruitment process, please contact our People Operations team atmachinify_careers@machinify.com. See our Candidate Privacy Notice at:https://www.machinify.com/candidate-privacy-notice/

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