Senior Manager, Medicare Sales

Reporting to Sr. Director, Product and Growth, the Senior Manager, Medicare Sales will achieve member enrollment and retention goals. These goals are for SFHP's Dual-Special Needs Plan (D-SNP). The Senior Manager will achieve these goals by developing sales strategies for both internal and external sales channels, building relationships with external brokers and community-based organizations, and supporting product and network strategy development. You will partner with operational and clinical teammates to enable a seamless member experience and manage brokers relationships and vendors that support sales processes and tools.

Please note that while SFHP supports a hybrid work environment, you are required to be onsite and in-office a minimum of 4 days per month. This is a hybrid position, based in our Downtown San Francisco office.

Salary: $150,000 - $170,000 per year

WHAT YOU WILL DO:

• Coach and motivate sales agents to achieve or exceed sales targets.
• Manage the daily activities and overall performance of the team by reviewing and analyzing calls and production reports, assessing areas of opportunity, managing leads/work assignments and assuring agents provide positive consumer experiences.
• Analyze market trends and members' needs and share insights with internal partners.
• Develop strategies and work plans to meet compliance and audit requirements.
• Meet organizational enrollment benchmarks for product growth campaigns.
• Evaluate minimum performance and production standards. Adjust performance and production standards on a monthly, quarterly or annual basis to meet the department goals and objectives for all lines of business.
• Align sales incentives and commission structures with production and enrollment goals.
• Partner with others to build and maintain a collaborative culture within the organization to assess issues and develop solutions.
• Coordinate with other teams to monitor main sales KPI (enrollment, cancellations, rapid disenrollments, etc.) requirements.
• Monitor performance by representatives and channel to identify compliance and quality improvements and initiate corrective actions.
• Provide the sales perspective on projects related to product, vendor selection, systems, processes or inter-department initiatives.
• Develop staff by providing one-on-one coaching, constructive feedback, and leading team meetings.
• Deliver training and professional development for staff.
• Lead sales staff recruiting, selection and training
• Identify issues, training needs and develop and maintain processes within the department

WHAT YOU WILL BRING:

• High School Diploma/GED; bachelor's degree in business, Marketing, Public Health or other related areas
• A California state health insurance license required
• 2+ years of experience in Medicare sales, managed care, insurance or financial services industry
• 5+ years of leadership experience in a production or call center environment including managing teams to exceed team goals
• Develop strategic plans for implementation of Medicare sales
• Bilingual in Cantonese or Spanish preferred.

WHAT WE OFFER:

• Health Benefits
  
  
  
  • Medical: You'll have a choice of medical plans, including options from Kaiser and Blue Shield of California, heavily subsidized by SFHP.
  • Dental: You'll have a choice of a basic dental plan or an enhanced dental plan which includes orthodontic coverage.
  • Vision: Employee vision care coverage is available through Vision Service Plan (VSP).
  
  
  
  
• Retirement - Employer-matched CalPERS Pension and 401(a) plans, 457 Plan.
• Time off - 23 days of Paid Time Off (PTO) and 13 paid holidays.
• Professional development: Opportunities for tuition reimbursement, professional license/membership.

ABOUT SFHP:

Established in 1997, San Francisco Health Plan (SFHP) is an award-winning, managed care health plan whose mission is to provide affordable health care coverage to the underserved low and moderate-income residents in San Francisco County. SFHP is chosen by eight out of every ten San Francisco Medi-Cal managed care enrollees and its 175,000+ members have access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services.

San Francisco Health Plan is proud to be an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which our people processes are applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

San Francisco Health Plan is an E-Verify participating employer.

Hiring priority will be given to candidates residing in the San Francisco Bay Area and California.

#LI-Hybrid

(Hybrid remote/in-office)

PI281676352