Biomedical Service Manager

Who We Are

Agiliti is a top manufacturer and service provider for medical and surgical equipment. We partner with clinicians to help them stay patient-ready. Our team provides a range of devices and support required to safely care for patients, and we make sure essential equipment is ready and available when it's needed - from the ER to the OR. We operate locally - 24/7, nationwide - serving more than 10,000 customers who count on Agiliti to be ready for life-saving patient care.

Position Summary

The Technical Service Manager leads clinical engineering services for our Indianapolis, Cincinnati and Louisville teams, overseeing all aspects of reporting and monitoring teams and individual performances, as well as overseeing the application of all company standards, policies, procedures and behavior.

• Work location: Indianapolis, IN

What's in It for You

• The opportunity to make a real impact on patients' lives
• Comprehensive benefits package
• Tuition reimbursement
• Up to a 3% match on your 401(k)
• Make any day a pay day with Daily Pay

In this role, you will:

• Create a work environment where employees feel engaged, take ownership, and demonstrate pride in their work
• Build and reinforce a strong customer service culture across all service teams
• Set clear performance expectations, monitor results, and hold teams accountable for achieving operational goals
• Implement new processes and continuous improvement initiatives that enhance the customer experience and overall service delivery
• Partner with Divisional Directors, Customer Service Technicians, Account Executives, and Operations leadership to support customer meetings, promote revenue growth, and expand services

What You Will Need for This Role

• 3+ years of experience supervising or managing medical service technicians or engineers
• Bachelor's degree in Electronics, Mechanical Engineering, Biomedical Equipment Technology, or equivalent military training
• Experience in medical equipment preventive maintenance, repair, and handling, with the ability to read and understand technical manuals and electrical/pneumatic schematics
• Business and financial management expertise, including experience managing a budget, supporting contract and account margin maintenance, and contributing to district operations; knowledge of managing P\&L
• Working knowledge of the healthcare industry, including hospital operations, alternate care providers, or medical equipment manufacturers
• Excellent customer communication and leadership skills that project confidence, enthusiasm, and a professional image
• Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint)
• Ability to lift and/or push up to 75 pounds and stand and walk for extended periods; valid driver's license; willingness to work flexible hours (including evenings, weekends, holidays, and emergency off-hours) and travel up to 30% as required

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports. Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

Agiliti