New

Sr. Business Analyst, Salesforce

Komatsu
$130,000
life insurance, 401(k)
United States, Wisconsin, Milwaukee
Jan 28, 2026
Job Description Apply now Sr. Business Analyst, Salesforce Posting Start Date: 1/26/26 Job Location (Short): Chicago, Illinois, USA, 60631 \| Milwaukee, Wisconsin, USA, 53204-2941 Requisition ID: 34953 Onsite or Remote: Onsite Position Join Komatsu and Be Part of Something Big! Job Overview As a Senior Business Analyst specializing in CRM/Salesforce Sales and Manufacturing Cloud, you will help Komatsu manage and optimize its commercial sales and CPQ processes. As such, you will use your industry insights, business experience and technical expertise to streamline and manage CRM commercial processes from Lead to Order. Critical success factors will be to: Engage business users, understand business process and strategic priorities in order to translate into technical requirements, design process synergy between opportunity management and CPQ, reduce deal closure cycles and help commercial teams hit sales targets through digital technology. Main tasks will include performing detailed requirements analysis, documenting processes and process changes, defining CRM strategic goals, delivering requirements to downstream technical teams for development and implementation, as well as coordinating user acceptance testing and training. To succeed in this role, you should have strong communications skills, strong technical and business acumen, an analytical way of thinking and be able to quickly learn, absorb, and explain complex business concepts as well as technical delivery in an Agile framework . This role will be expected to be conversant in the following areas: * CRM and Customer Lifecycle Management (Customer 360) * Salesforce Administration * Digital Sales Enablement * Salesforce CPQ - Process Design & System Impacts, Data Requirements * Account Management - Salesforce * Opportunity Management and Lead Conversion - Salesforce * Salesforce Reporting & Dashboards * Customer Experience & Insights * Dealer Networks and Third-Party Affiliate Business Models * Project Management fundamentals Key Job Responsibilities * Partner with business stakeholders to identify and capture business requirements as well as business priorities customer journey maps and develop strategic roadmaps * Develop business process flows and User Experience (Ux) design mock ups * Build Salesforce reports and dashboards enabling users to identify and track progress * Serving as a digital expert, identify process improvements and innovations to improve the sales and commercial processes * Analyze and document current processes, changes management, and process improvements, including cross-functional impacts across business functions to optimize business outcomes. * Cascade requirements to downstream technical teams, including providing explanations as needed to build teams with continued collaboration through product launch and support. * Author and update internal and external documentation, and formally initiate and deliver requirements and documentation * Organize and execute on project tasks using effective project management skills * Lead meetings, e.g., business requirements review, testing engagement, etc. * Drive outcomes in formal presentations to a variety of management levels. * Coordinate system/user testing as required; analyze and validate testing results to gather feedback and work changes through a resolution path * Be an expert liaison providing support to application users with respect to questions arising from application/functionality adoption and use. * Stay current with industry trends and best practices in digital experience platforms, application process mining/mapping, monitoring, and observability Qualifications/Requirements * Bachelor's degree in Information Technology, Business Management or a related field * Minimum of ten years of prior Product Management, Solution Architecture or Business Analyst experience * Strong understanding of process engineering and re-engineering, as well as process optimization. * Experience CRM systems, such as Salesforce * Expert communicator, with the ability to facilitate clear and proactive communication between technical and non-technical business users * Proven ability to organize and execute project tasks using effective project management * Familiar with DevOps platforms, including documentation of epics/user stories/features, as well as requirements traceability (RTM) in an agile methodology. * Proven track record of successfully capturing, documenting, and communicating requirements for digital experience platforms, including experience with the following domains and concepts: o Digital Sales Enablement and CPQ - Min 10 Yrs o Salesforce admin - User Roles and Access o Salesforce Agentforce o Identity and Access Management o Sales processes and deal closing o Customer insights * Broad knowledge of construction and mining business and understanding of the Komatsu sales cycle Additional Information Hiring Range At Komatsu, your base pay is one part of your total compensation package. This role pays $130,000. The actual offer will consider a wide range of factors, including experience and location. Company Benefits Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment. Health benefits: Medical, dental, vision, HSA, wellness programs, etc. 401k and/or employee savings programs Employee time off (vacation and designated holidays) Employee and family assistance programs Disability benefits Life insurance Employee learning and development programs Diversity & Inclusion Commitment At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together. Company Information Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com. EEO Statement Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Apply now