Analyst - Customer & Quality Services (Center X)

Summary:

Under the general direction of the Manager - Customer & Quality Services, responsible for success of the Operations, Product Quality, and Customer Support Department.

Primary Duties and Responsibilities:

• Complete client-specific projects to a consistent level of quality, value and timeliness
• Partner with Operations and Customer & Quality Svcs team to ensure that our preparation and output is consistent with our client experience objectives
• Acts as Subject Matter Experts (SMEs) for Strategic Account Managers relative to backend form build processes
• The expectation is that the role can speak knowledgeably and confidently about our abilities within the CenterX software
• Presents ideas and solutions to streamline the build process or deliver an improved experience for clients by creating and maintaining standards/procedures for implementation of objectives
• Executes production tasks according to a documented schedule that meets or exceeds customer expectations
• Develops and manages monitoring plans for existing clients to establish baseline trends and developing action plans for variances
• Executes necessary technical training for continued growth within Customer & Quality Services
• Perform liaison duties between operations and programming personnel in the areas of systems design, modifications, or trouble shooting
• Perform liaison duties within Customer & Quality Svcs personnel to drive cohesion between QA, Form Mapping, and FEW operations and objectives

Required Skills and Qualifications:

• Requires broad training in fields such as business administration or similar vocations generally obtained through completion of a four-year Bachelor's Degree Program

• Normally requires a minimum of one (1) year related and progressively responsible experience

• Understanding of the healthcare industry

• Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities

• Ability to ask for feedback and drive to improve, while actively developing members of the Form Mapping team

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned