Supervisor, Feedmill Automation

The Pro-Control Feedmill Automation Supervisor is responsible for leading a team that provides technical and installation support and customer training for Micro Technology's Pro-Control Feedmill and Dairy automation systems, while deliveringexceptional customer service and support to those customers as well as other departments within Micro/MWI Animal Health.

Responsibilities

• Having a full understanding of the PCB software that has been customized to automate over 250 unique customer configurations.

• Real-time troubleshooting problems that cover the gamut: software, hardware, human mistakes and misunderstandings, power outages, mill equipment failure, electrical malfunctions, etc.

• Testing, configuration, and installation of the components that we supply that interact with the customer's equipment in the feed mill.

• Responsible for diverse hardware install and configuraiton: PLCs, computers, outdoor displays, flow meters, valves, scale indicators, serial port servers, network equipment , tablets, UPS, etc. This on-site process often requires long hours.

• Testing of new or updated software configurations before they're installed in the field.

• Pre-Installation Evaluations of new customer mills to find efficiencies in the feed manufacturing process. Properly document wiring and provide specs to the Product Owner for the layout of the new user interface.

• Work closely with the sales team on product demonstrations.

• Training feedyard managers, consultants, partner vendors, mill managers, and feed crew members in how to use PCB.

• Consulting with managers and consultants to develop best solutions for accuracy and efficiency of their mills.

• Post-installation travel to the customer site to diagnose problems, replace defective hardware, and perform special training.

• Setting up, in conjunction with other teams, our Micro Weigh System (MWS) to discharge into each batch in a way that ensures that: (a) the correct micro rations is properly assigned to each batcher ration, (b) micro ingredients are optimally introduced into the feed at the right point in the batch sequence, (c) micros have adequate time to be fully mixed into the feed, and (d) the introduction of the micro slurry doesn't affect the accuracy of any macro ingredients dispensed during this discharge process. This is critical.

• Responsible for hiring new team members and seeing to their training needs.

• Set the installation schedule based on customer needs and availability.

• Performing regular check-ins with team members and evaluating their job performance.

• Regularly audit Pro-Control Login Users and verify status for cyber-security purposes.

• Establish the schedule for updating systems and modify.

• Work closely with the development team on existing software as well as any new features to ensure they are functioning properly.

• Act as tier 2 support on weekends and after hours to fully support the team.

• Evaluate operational efficiency and effectively assign resources to projects that best accommodate the customer and the work-life balance of team members.

• Evaluate and improve SOPs based on the needs of the business.

• Conduct continuous training with all field technicians to ensure they have the knowledge to perform their tasks.

• Collaborate with other teams to install systems in an efficient manner to create the best customer experience.

• Overnight travel is required, some periods as much as 40% of the time, typically less.

• Valid driver's license for frequent travel in the United States.

Education and Work Experience

• Bachelor or Associate college degree, preferably in Animal Science, Feedlot Management, Animal Nutrition, or Electrical Engineering.

• Alternately, two years of formal training in a technical field.

• Working knowledge of PCs, PLCs, operating systems, data bases, software engines, and other related software is very desirable.

• Experience with cattle feeding or other agricultural businesses is also very desirable.

Skills and Knowledge

• Strong written and verbal communication skills.

• Ability to be a self-starter and lead a remote team.

• Strategic thinking and goal setting alignment with the needs of the business.

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned