Customer Service Specialist
 JLL | |
parental leave, paid time off, 401(k)
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 United States, Arizona, Scottsdale | |
 Jan 30, 2026 | |
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JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: You'll serve as a Global Support Center Call Center Specialist, providing exceptional customer service and managing crew and client requests through multiple communication channels. This role involves handling facility issues, shuttle services, room configurations, and coordinating with various service providers to ensure timely resolution and maintain operational efficiency. Your day-to-day tasks will include: * Providing exceptional customer service through phone, email, and chat communications * Dispatching soft services and coordinating work orders through PlanOn system * Managing locker assignments and support for crew across multiple locations * Generating dispatches and closing out service requests in a timely manner * Preparing clear, professional email communications summarizing facility issues * Receiving and dispatching work requests to technical staff and vendors * Coordinating and processing shuttle reservations and comprehensive reports * Supporting special events and collaborating to resolve unique facility situations * Processing meeting room requests and configurations efficiently Desired experience and technical skills: Requirements: * High School Diploma or GED * Minimum 2 years of experience in a call center environment * Proficiency in Microsoft Outlook, Excel, and Word * Strong customer service and interpersonal communication skills * Ability to multitask effectively with a strong sense of urgency * Clear verbal communication skills and fast, accurate typing abilities * Flexibility to work extended hours when necessary * Completion of annual JLL safety training and compliance with dress code requirements * Critical attendance for this onsite position Preferred: * Previous experience working in facility management call centers * Familiarity with work order management systems and facility operations * Experience coordinating services through multiple service providers * Competent knowledge of facility management processes and procedures Salary: $52,000 / year The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Location: On-site -Scottsdale, AZIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a fully copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. Accepting applications on an ongoing basis until candidate identified. | |