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Triage Associate - Mattis Psych

Carle Health
$20.14 - $32.63 / hr
United States, Illinois, Champaign
Jan 31, 2026
Overview

The Triage Associate will review and address new patient referrals for both Psychiatry and Psychology. Will perform chart review screenings, provide recommendations for appropriate services and schedule new patients referred to the department. Will review incoming online scheduling requests for existing counseling patients to ensure that patients are being seen in alignment with their treatment plan. Will work with licensed clinicians on the Assessment team for additional clinical input in processing referrals as needed.
Qualifications

Education Level

Field of Study

Bachelor's Degree

Social Work

Or

Bachelor's Degree

Psychology

Or

Bachelor's Degree

Related Field

Work Experience

Length of Experience

Triage services

1+ years

Specialized Knowledge and Skills Requirements

Ability to work effectively with a variety of personalities at various organizational levels. Familiarity working with an EMR. Strong documentation skills. Ability to work both independently and collaboratively within a clinical setting. Familiarity with different types of behavioral health services and resources.


Responsibilities

Essential Functions

Processes incoming referrals to the department by screening relevant information in the patient's chart and determining appropriate treatment disposition

Schedules patients with the appropriate providers

Provides referrals to treatment outside of the department as needed

Department Specific Job Function

Maintains confidentiality as specified under HIPAA, the Illinois Mental Health and Developmental Disabilities Code and the Illinois Mental Health and Developmental Disabilities Confidentiality Act

Documents accurately and completely int he medical record


About Us

Find it here.

Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We've grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We're developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world's first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.


Compensation and Benefits

The compensation range for this position is $20.14per hour - $32.63per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model.
Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.
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